Account Manager

Account Manager

Sheridan is a family of innovators and doers who are a part of something far greater than themselves. We value the craft and art of printing and the processes used to create and distribute the world's content. We care about each other, support each other, and provide every opportunity for training, growth, and development. We work hard, we have fun, and we are proud of what we do. Sheridan. Be part of something greater. Your career awaits...join us!

Job Summary

Achieve superior customer satisfaction and coordinate the successful execution of all jobs within each assigned account.

Duties and Responsibilities

• Understand customer nuances to effectively represent them within the organization; communicate with internal departments; resolve customer concerns
• Enter orders with complete job specifications into the Technique business system
• Process and prepare incoming mailing and shipping instructions
• Process and route all proofs returned by customers
• Accurately review, interpret and communicate all incoming instructions from customers to internal departments to ensure that high-quality products and services are delivered and exceed customers' expectations
• Collaborate with the sales force in establishing and maintaining good working relationships with customers including preparing for and occasionally attending customer visits and identifying and communicating new opportunities to Sales Rep
• Request estimates and accurately quote prices to customer based on estimating proposal. Ensure customer prices are accurately recorded including additional costs associated with each product/service
• Create, distribute, and maintain various reports for the customer
• Establish and maintain detailed and accurate current records and specifications for all customers
• Continue to develop knowledge of all products and services as printing technology changes with market demands
• Proactively guide customers through production workflow, educate and recommend enhancements
• Provide backup assistance in the event of absence, vacation, or workload imbalance
• Acknowledge all customer inquiries immediately and respond as soon as resolution is available
• Provide accurate projections of incoming work for scheduling purposes

Additional Accountabilities

• Follow all required safety procedures such as: PPE's, Ergonomics, etc.
• Performs job in a manner that protects the health and safety of all employees
• Assist with housekeeping in AM
• Other duties as assigned

Basic Qualifications

• Minimum high school diploma or GED along with some customer service experience
• Minimum of 2 years' experience in Customer Service or Account Management
• Excellent verbal and written communication skills
• Excellent organizational skills and attention to detail
• Strong analytical and problem-solving skills
• Ability to act with integrity, professionalism, and confidentiality
• Must possess a capacity and willingness to learn a variety of computer software applications including, but not limited to, order entry and job ticket systems
• Proficient with Microsoft Office Suite or related software

Desired Skills and Abilities

Associate degree (A.A.) or equivalent from a two-year