Technical Account Manager - B2B Mining

Technical Account Manager - B2B Mining

As a Technical Account Manager you will be responsible for securing, maintaining, and growing Michelin's presence across key mining accounts. Leveraging your engineering expertise, you will provide technical support, deliver value-based solutions, and build strong relationships with customers at site level.

You will collaborate closely with Michelin teams across Australia and globally, contributing to innovative solutions that improve productivity, safety, and cost efficiency for our customers.

Key Responsibilities

Value Demonstration

• Demonstrate the value and performance benefits of Michelin products and services.
• Deliver technical support, product trials, and demonstrations to enhance customer outcomes in productivity, safety, and cost efficiency.

Data Analysis & Insights

• Collect, analyse, and interpret data related to tyre performance, wear rates, fuel efficiency, and site conditions.
• Translate data into actionable insights and recommendations that optimise customer operations.

Client Relationship Management

• Build and maintain strong relationships with key stakeholders, including Mine Managers, Maintenance Engineers, Workshop Managers, and Procurement teams.
• Act as the primary point of contact, ensuring timely and effective resolution of customer needs.

Business Development

• Identify and pursue new business opportunities within existing and new mining customers.
• Promote and sell Michelin's full portfolio of products and services.

Account Management

• Assess customer tyre potential and manage account performance.
• Collect purchase orders and ensure deliveries are aligned with contractual commitments.
• Achieve or exceed sales targets and performance objectives.

Coordination & Planning

• Work cross-functionally to ensure seamless service delivery.
• Plan and execute activities aligned with Michelin's business strategy.

Reporting & Documentation

• Maintain accurate records of customer interactions, sales activity, and market insights.
• Prepare regular reports on sales performance and market conditions.

About You:

A qualification in Mechanical, Mining, or a related discipline provides a strong foundation to understand the technical aspects of the role. You bring experience in client service, technical, or sales-focused positions and excel at building strong relationships, confidently engaging with stakeholders at all levels, sharing insights, solving challenges, and influencing outcomes.

Analytical by nature, you enjoy turning data into actionable recommendations that drive real impact. You are proficient in CRM systems and Microsoft Office (Excel, Word, PowerPoint), flexible, and willing to travel as required.

You must be legally authorized to work in Australia; applicants from New Zealand are also welcome to apply.

Why Michelin:

With over 130 years of innovation, Michelin is guided by a strong culture built on respect, trust, dialogue, and passion. Our purpose is to offer a better way forward by balancing People, Profit, and Planet in everything we do. Sustainability sits at the heart of our strategy, and we are committed to shaping the future of mobility responsibly and innovatively.

At Michelin, people are central to our success. We actively support career development, with more than 75% of our managers promoted internally. Our employees are empowered to grow, innovate, and make a meaningful impact throughout their careers in an open, collaborative, and inclusive environment.

What We Offer

• Open, collaborative, and inclusive company culture
• Comprehensive training and development programs
• Career progression opportunities within a global organisation
• Performance-based bonus
• Above-industry super (2% above the Superannuation Guarantee)
• Fully maintained company vehicle
• Additional 4 days of Wellness Leave per year
• Paid parental leave for primary and secondary carers
• Employee Assistance Program and Wellness Program

To Apply:

Above all, you align with Michelin's values, demonstrating respect for people, collaboration, and a commitment to continuous improvement. If you have a growth mindset, a passion for excellence, and enjoy building strong customer relationships, we would love to hear from you.

Click the Apply button to join a company shaping the future of sustainable mobility and inspiring motion for life. Be part of our people-led, dynamic, and innovative team, where you can grow your career, develop your skills, and make a meaningful impact.