Customer Service Representative - Hednesford

Customer Service Representative - Hednesford

Location: Hednesford Monday – Friday, Full-Time Salary: £27,000 + Benefits

Do you stay cool under pressure, bring professionalism to every customer conversation, and take pride in delivering accurate, helpful support? Are you confident juggling a workload, switching between admin tasks and phone calls, all while being a reliable team player? If you're comfortable navigating software tools and thrive in a fast-paced environment, this could be the perfect opportunity for you.

We're looking for a confident, organised Customer Service Representative to join our Solideal-on-Site team in Hednesford. Solideal-on-Site is part of the Michelin Group, delivering expert tyre fitting and maintenance services directly to industrial and materials handling customers. From warehouses to distribution centres, our work helps keep essential operations running smoothly.

This role plays a vital part in keeping essential operations running. When forklifts stop, warehouses stall—and that can disrupt everything from food deliveries to medical supplies. By supporting customers and ensuring services are delivered smoothly, you help keep supply chains moving. Your work doesn't just solve problems—it helps ensure vital goods reach the people who rely on them.

What You'll Be Doing:

• Building customer quotes with care and attention to detail
• Negotiating with customers to close open quotes
• Handling incoming calls and responding to queries with professionalism
• Creating work orders and scheduling service appointments
• Using CRM tools to manage customer records and service activity
• Working closely with internal teams and external contractors to ensure smooth delivery

What You'll Bring:

• Experience with Salesforce and SAP is a real advantage. You don't need to be an Excel expert—just confident using systems to track, update, and follow through
• A curious mindset and a focus on getting things right
• Ability to ask thoughtful questions to ensure clarity and accuracy
• Calm under pressure, with good time management and a team-first attitude

Comprehensive benefits package:

• Health cash plan that helps you save on essential healthcare expenses such as dental and optical services
• 25 days holiday a year, in addition to bank holidays, with the number of holiday days increasing after two years of service
• Flexibility to buy or sell additional holiday days, allowing you to either spend more time with loved ones or have extra cash in your pocket
• FREE premium tyres for your vehicle
• Enhanced maternity/paternity leave to support you during important family moments
• Employee Assistance Programme provides free, confidential advice and counselling
• In-house training centre providing various training programs and courses to help you enhance your skills and achieve your career goals

Next steps:

If this sounds like the role for you, apply now! Send us your CV and let's talk about next steps.

At Michelin, we acknowledge that a diverse and inclusive work environment is fundamental to driving innovation, nurturing creativity, and establishing a space where each employee can thrive and succeed. As a dedicated equal opportunities employer, we welcome applicants from all backgrounds to apply and contribute to our team. We strongly believe that diversity enriches our work culture and drives our success. Furthermore, we understand the importance of creating a supportive and inclusive interview process. Should you require any reasonable adjustments to facilitate your participation, please don't hesitate to let us know.