Desktop Support Technician

Desktop Support Technician

MetroSys is seeking a Desktop Support Technician for a six-month engagement supporting our enterprise client operations in Montana and Wyoming. Based in Helena, MT, this role requires statewide travel to support multiple office locations with desktop, laptop, and end-user IT needs. The ideal candidate will be customer-focused, self-directed, and capable of providing hands-on technical support in a fast-paced, field-oriented environment.

Key Responsibilities:

• Provide Tier 1 and Tier 2 desktop support for Windows-based systems and peripherals.
• Travel to offices across Montana and Wyoming to resolve technical issues and perform routine maintenance.
• Support hardware and software installation, upgrades, and troubleshooting (laptops, desktops, printers, mobile devices).
• Maintain documentation of service requests, troubleshooting steps, and resolutions.
• Assist with imaging, deployment, and asset inventory.
• Collaborate with centralized IT teams to escalate complex issues.
• Deliver excellent customer service in-person and remotely to users with varying levels of technical ability.

Requirements:

• 2+ years of hands-on desktop support experience (Windows OS, Office 365, hardware troubleshooting).
• Ability and willingness to travel across MT and WY (company vehicle or mileage reimbursement provided).
• Strong understanding of networking fundamentals (IP, DNS, DHCP).
• Experience with ticketing systems and remote support tools.
• Must be self-motivated and capable of working independently.
• Excellent communication and interpersonal skills.
• Valid driver's license required.

Preferred Qualifications:

• A+ or similar technical certification.
• Experience working with distributed field offices.
• Prior experience supporting IT needs for multi-site organizations.