Desktop Support Technician

Position Overview

MetroSys is seeking experienced Desktop Support Technicians to support a large-scale Windows upgrade initiative within a hospital environment. This role will focus on upgrading, imaging, deploying, and validating approximately 1,400 Windows devices while minimizing disruption to clinical and administrative operations.

Candidates must be comfortable working onsite in a healthcare setting and adhering to strict security, compliance, and operational standards.

Key Responsibilities

1. Perform Windows OS upgrades and re-imaging on desktops and laptops across multiple hospital departments.
2. Backup and migrate user data, profiles, and settings as required.
3. Install and validate required applications, security tools, and updates post-upgrade.
4. Coordinate device swaps and ensure minimal downtime for clinical and administrative staff.
5. Troubleshoot hardware, software, and driver issues during deployment.
6. Document completed upgrades and update asset management systems.
7. Follow hospital compliance, privacy, and infection-control protocols.
8. Provide brief end-user support and walk-throughs following upgrade completion.

Required Qualifications

• 2–5 years of hands-on desktop support experience.
• Strong experience performing Windows 10/11 upgrades and system imaging.
• Familiarity with enterprise deployment tools (SCCM, Intune, or similar).
• Experience backing up and restoring user data.
• Ability to work onsite in a hospital or regulated environment.
• Strong customer service and communication skills.
• Ability to lift and move equipment as needed.

Preferred Qualifications

• Prior healthcare or hospital IT support experience.
• Experience supporting clinical workstations or shared device environments.
• Familiarity with Active Directory and user account troubleshooting.

Project Details

• Fully onsite role.
• Project-based engagement (timeline dependent on deployment schedule).
• May require flexibility for early morning, evening, or weekend upgrade windows to minimize operational disruption.