Desktop Support Technician

Desktop Support Technician

MetroSys is seeking a Desktop Support Technician for a 6-month contract based in Las Vegas with coverage of surrounding regions. This is a field-based role supporting various end-user environments. The ideal candidate will be experienced in resolving hardware and software issues, customer-service oriented, and able to work independently while traveling to nearby sites.

Key Responsibilities:

• Provide Tier 1 and Tier 2 support for desktops, laptops, printers, and related hardware.
• Install, configure, and troubleshoot software applications including Windows OS and Office 365.
• Conduct site visits for hardware repair, replacement, and technical upgrades.
• Collaborate with remote IT teams for escalated support and issue resolution.
• Document service calls, resolutions, and maintain accurate asset records.
• Ensure prompt and professional support, maintaining high end-user satisfaction.

Requirements:

• Minimum 2 years of desktop or end-user support experience.
• Strong knowledge of Windows 10/11, Active Directory, and basic networking (IP, DNS, DHCP).
• Excellent customer service and communication skills.
• Willingness to travel regularly within Las Vegas and surrounding areas (mileage reimbursed).
• Ability to manage tasks independently with minimal supervision.
• Valid driver's license and reliable vehicle required.

Preferred Qualifications:

• Industry certifications such as CompTIA A+, Network+, or Microsoft equivalents.
• Experience supporting remote office locations or mobile workforces.
• Familiarity with IT ticketing systems and endpoint management tools.