Customer Service Representative

Client Service Representative (Csr) At Hickory Pet Inn

Deliver compassionate service and tail-wagging smiles—join the Hickory Pet Inn team as a client service representative (csr)!

Are you someone who thrives on making connections, has a love for animals, and enjoys delivering exceptional customer service? Hickory Pet Inn in Plymouth Meeting, PA, is looking for a friendly and reliable client service representative (csr) to join our dedicated front desk team. If you're passionate about creating warm, welcoming experiences for pets and their people, this is your opportunity to shine!

part of the hickory veterinary and specialty hospital family, hickory pet inn offers premier boarding, daycare, grooming, and bathing services in a safe and compassionate environment. We are proud to serve our local community with the same trusted care and commitment that has defined our brand for over 60 years.

your role as a csr

as a client service representative, you are often the first and last point of contact for our clients. You'll play a vital role in ensuring a seamless experience—whether clients are dropping off for daycare, picking up from grooming, or booking a boarding stay. Your attention to detail, communication skills, and compassion will help maintain the high standards our pet parents expect.

what you'll do

• welcome clients and pets with warmth and professionalism
• answer phones, schedule appointments, and respond to email inquiries
• assist with check-ins and check-outs for boarding, grooming, and daycare services
• ensure accurate data entry in the reservation system and maintain updated records
• communicate clearly with clients regarding services, pricing, and pet needs
• collaborate with fellow team members to ensure smooth daily operations
• maintain a clean, organized front desk area

anticipated schedule:

• this is a full-time, on-site position. Some weekend and evening shifts may be required.

compensation:

• starting at $16.00 - $18.00/hr, based on experience

what's in it for you? At Hickory Pet Inn, you'll find a close-knit team that's passionate about pets and committed to professional growth. We offer:

• paid time off and holiday pay
• pet care discounts
• uniform allowance
• opportunities for career development
• a positive, respectful workplace where every team member matters

requirements

what we're looking for

• previous experience in a customer service role (veterinary, pet care, or hospitality preferred)
• strong communication skills and a genuine love for animals
• ability to multitask in a busy environment while staying calm and courteous
• a positive, team-focused attitude and willingness to learn
• proficiency with scheduling software and computer systems is a plus

if you're ready to join a supportive team and provide exceptional service to pets and their families, we'd love to meet you! Apply today and be a part of something paws-itively special at Hickory Pet Inn.