Customer Service Representative

Customer Service Representative 1

Hetronic, a Methode Electronics, Inc. (NYSE: MEI) company, is the global leader in the design and manufacture of standard and configured industrial wireless Radio Remote Control (RRC) system solutions. We have designed and delivered over 500,000 wireless Radio Remote Control systems to over 3,000 customers during our 35+ years of operation. Our global network of trained and authorized re-sellers and service centers are available in over 50 countries to meet the immediate needs of our industrial equipment customers.

Position Summary:

The Customer Service Representative 1 will be responsible for all customer inquiries/transactions. This position is a front-line representative of Methode and will conduct position responsibilities with professionalism, efficiency and accuracy.

Position Responsibilities:

• Provides order status and information support to customers
• Enters customer purchase orders into accounting and scheduling system
• Acts as customer representative to other internal departments
• Acts as corporate representative to the customer
• Works with Sales Engineers to communicate all aspects of customer orders with customer
• Assists the Sales Manager in all duties and other tasks as assigned
• Enters parts orders and confirm with customers
• Generates quotes in business system from Service Reports
• Follows-up on customer to submit purchase orders for service quotes
• Converts quotes to order
• Prepares credit paperwork for review and approval
• Other duties as assigned

Qualifications:

• Previous customer service experience in electronics industry preferred
• Strong attention to detail
• Ability to complete tasks independently and meet strict deadlines
• Ability to seek out new tasks and welcome new challenges in a fast-paced, customer-focused environment
• Ability to communicate effectively with customers and various levels of management both written and verbal
• High School diploma or equivalent

The base pay hiring rate expected for this position is: $22/hr

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and Ability to adjust focus. While performing the duties of this Job, the employee is regularly required to reach with hands and arms and talk or hear. The employee is frequently required to stand; walk; sit and use hands to finger, handle, or feel.

Methode Electronics is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Methode offers US employees Medical, Dental, Vision, Hearing, Life & Disability insurance, a wellness program, and time off benefits.

Voluntary benefit plans include Accident, Hospital Indemnity and Pet Insurance.

Methode provides an Employee Assistance Program, and participation in the Company's 401(k) plan which includes a company contribution.

Base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Hourly employees will also be paid overtime pay when working qualifying overtime hours.