Microsoft 365 Administrator / Help Desk & Web Admin

Microsoft 365 Administrator / Help Desk & Web Admin

Job Title: Microsoft 365 Administrator (primary) / Help Desk & Web Administrator Job Type: Full Time/Salary – must be eligible to work in the United States and not require sponsorship Job Location: In office position based in Washington, DC; some remote days may be available in the future. Clearance Requirement: Ability to obtain and maintain a Public Trust or higher Compensation: $105,000 - $115,000

The Meridian Partners seeks a versatile and proactive Microsoft 365 Administrator with 3–5 years of hands-on experience whose primary role will be to support enterprise collaboration, user productivity, and system stability within the Microsoft 365 space. This multifaceted role also includes minor Tier 1-2 Help Desk support (3-5 service tickets per week) and Web development/maintenance responsibilities (8 updates per month). The position plays a critical part in delivering seamless IT services and maintaining a secure, user-friendly digital environment for internal and public-facing systems.

Microsoft 365 Administration – Primary Role:

• Manage and support Microsoft 365 services: Exchange Online, SharePoint, Teams, OneDrive, Entra ID (Azure AD), and Intune.
• Administer users, groups, roles, licenses, and security settings.
• Monitor platform performance and resolve service issues or outages.
• Implement and enforce security configurations, including MFA, conditional access, and DLP policies.
• Create and maintain automated workflows using Power Automate and PowerShell scripts.

Secondary Responsibilities Include:

Help Desk Administration

• Provide Tier 1 and Tier 2 IT support to agency staff (in-person and remote) – Help desk receives 3-5 support tickets per week.
• Manage and track service tickets using the agency's ITSM tool.
• Assist with setup, imaging, patching, and maintenance of desktops, laptops, mobile devices, and printers.
• Support onboarding and offboarding procedures (e.g., account provisioning, hardware setup).
• Maintain inventory and documentation for IT hardware and software assets.

Web Development & Maintenance

• Maintain and update agency intranet and external websites (e.g., SharePoint Online, WordPress, or Visual Studio/HTML-based sites).
• Ensure compliance with federal web standards including Section 508 accessibility guidelines.
• Collaborate with content owners to update web pages and implement improvements.
• Troubleshoot and resolve web-related issues, such as broken links, page load problems, or plugin failures.
• Perform quality assurance and user acceptance testing prior to site updates.

Additional Duties:

• User security/administration for two applications: the agency's AgLearn system and Microsoft's Dataverse application.

What You Will Bring For Success:

• 3–5 years of experience with Microsoft 365 administration.
• Experience in help desk support, including ticketing systems and technical troubleshooting.
• At least 1 year of experience with basic web development and maintenance (e.g., HTML, CSS, JavaScript, CMS platforms).
• Basic knowledge or background in Microsoft's Dataverse application.
• Strong understanding of Windows 10/11, Office Suite, and enterprise tools.
• Familiarity with federal IT security practices and compliance standards.
• Proficient in PowerShell and basic scripting.
• Excellent communication and documentation skills.

Required Qualifications:

• Required Certification: MD-102 Endpoint Admin Associate (replaces MD-100: Managing Modern Desktops / MD-101: Windows Client Security) or Microsoft 365 Certified: Modern Desktop Administrator Associate (preferred)
• Deploy and upgrade windows operating system
• Configure and manage connectivity, storage, and data access
• Secure devices and data using Microsoft Intune and Defender
• Manage identity, access, compliance policies and configuration profiles
• Use tools like Window Autopilot, Azure Virtual Desktop, and Microsoft Entra ID
• Experience with federal government agencies or contractors.
• Familiarity with SharePoint Designer, WordPress, or Drupal.
• Understanding of FedRAMP, FISMA, NIST, and Section 508 compliance

The Team:

You will work alongside a passionate, high-performing team dedicated to transforming public sector organizations. Our team brings deep knowledge, collaboration, and a client-first mindset that ensures success even in the most complex environments. You'll be supported by leaders who understand both the technology and the mission of public service.

Benefits:

In addition to comprehensive medical, dental and vision coverages, Meridian provides a collaborative people-centric culture with a focus on work-life balance as well as:

• Generous Time-Off Policy
• 401(k) – company match and immediate vesting
• Company-paid Life Insurance
• Financial Coaching
• Employee Assistance Program (EAP)
• Caregiver Support Program
• Health Care Support Program
• Adoption Assistance Program
• FSA/HSA options
• Marketplace Perks – including discounts on wellness, travel, and pet insurance
• Optional (employee-paid) Short/Long-Term Disability, Critical Illness & Accident insurance

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. No third-party agencies or submissions will be accepted.