Technical Service Specialist

Technical Service Specialist

Meridian Bioscience is a fully integrated life science company that develops, manufactures, markets and distributes a broad range of innovative diagnostic products. We are dedicated to developing and delivering better solutions that give answers with speed, accuracy and simplicity that are redefining the possibilities of life from discovery to diagnosis. We are looking for talented and passionate individuals that help drive our vision. Our innovative culture will allow interested candidates to discover and create, through collaboration, cutting edge solutions to tough problems.

The Technical Service Specialist (TSS) works in collaboration with all the other functions in the Company for the following areas:

• Technical support to end users and distribution partners
• Registration and management of customers' complaints and inquiries
• IVD instruments management
• Post-market surveillance & vigilance activities

The TSS assists Meridian customers in Italy and EMEA and the sales team by:

• providing product/technical information support
• resolving product-related problems by providing product and service information, resolving reagents and instrumentation problems
• maintaining and providing supporting documentation or additional technical training
• managing the IVD instruments by coordinating the tracking activities.

Key duties include:

• Management of customer requests and complaints relating to the platforms (registration, resolution)
• Organization of training courses and demonstrations for sales teams, end users, and distribution partners
• Collaboration with the QA/RA functions for matters relating to the EC regulations and extra-EC registrations, including mandatory post-sales supervision according to the IVD/pharma Regulations and Good Distribution Practices (GDP), as required by current legislation
• Collaborating with the RA/QA functions for the maintenance of the Quality Management System and the ISO13485 certificate
• Develop project plans and manage cross-functional activity to ensure the timely preparation and completion of projects/programs.
• Maintain open communication throughout the organization, especially regarding cross-site and cross-business unit efforts.
• Collaborate with the Technical Service Manager and the other team members to prepare training and resource manuals by identifying the purpose, assembling, and composing information.
• Provide Technical and Scientific support to the Tender Office in Italy
• Organize scientific events and training in the territory.
• Collaborate with the Technical Service Manager and the team members to resolve product or service problems by recording and clarifying the customer's complaints and inquiries; determining the cause of the problem; selecting and explaining the best solution to solve problems; expediting correction or adjustment; following up to ensure resolution.
• Provide support for the management of distributed products, such as BÜHLMANN, SCHEBO, etc

Qualifications:

• Master's degree in Biology, Biotechnology, Pharmacy, Chemistry, or Chemistry and pharmaceutical technologies (CTF) or Industrial Chemistry.
• Italian NATIVE / English GOOD
• Current residence in the vicinity of the office (< 30 Km). The position is office-based, NOT remote