Customer Service Technician / Driver - St. Rita's Medical Center - Home Medical Equipment

Mercy Health Team Member

Everyone who works with Mercy Health is united under one purpose: to help our patients be well in mind, body and spirit. This drive, along with our history of faith, is a powerful combination. It gives us a shared calling to work toward every day. Join our exceptional team and help us continue to provide the highest quality of health care possible to our communities.

Perform all duties related to the delivering and pick up of HME equipment, will ensure all safety and health guidelines are adhered to. Will make sure ODOT regulations are being followed.

Essential Duties and Responsibilities

1. Will be responsible for all scheduling of deliveries and pick ups of equipment.

2. Coordinates ongoing training activities for team members consistent with department and regulatory bodies guidelines.

3. Completes all required paperwork by the organization and regulatory bodies, FDA, ODOT, OSHA, JC, which includes but is not limited to: route sheets, Hazmats, analyzer logs, delivery tickets, and patient set up forms.

4. Performs daily vehicle inspections and complete logs, as required by OSHA. Maintains vehicle appearance and cleanliness. Reports any vehicle problems to the supervisor.

5. Adheres to the safety/infection control policies and procedures of the organization and reports potential safety/infection control issues. Equipment is bagged and tagged and identified on the vehicles as dirty or clean. Cleans equipment at patients homes or in the vans as appropriate.

6. Performs after hours and weekend on-call services on a rotation designated by the supervisor.

7. Demonstrates behavior consistent with the stated core values of CHP.

8. Protects confidentiality of information.

9. Is responsible to perform all other duties as assigned. Secondary responsibilities: Performed when patient demand fluctuates or when staffing shortages demands it.

10. Cleans and disinfects all home medical equipment.

11. Tests equipment, completes repairs, and maintains records on all equipment as required by the manufacturer.

12. Performs warehouse duties including: shipping, receiving, stocking, inventory counts, and maintaining a clean, orderly and safe work environment

Qualifications:

Current valid driver's license in good standing.

High School Diploma or GED

Experience in Home Medical Equipment or related delivery experience that involved customer service preferred

Exerting 50-100 lbs. of force occasionally and/or 25 to 50 lbs. frequently, and/or 10-20 lbs. of force constantly to move objects. Physical demand requirements are more than those for medium work.

As a Mercy Health associate, you're part of a Mission that matters. We support your well-being—personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What We Offer

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support

Benefits may vary based on the market and employment status.