Key Account Manager (KAM) Companion Animal (m/f/d)

Key Account Manager Companion Animal (M/F/D)

To strengthen our sales team in Switzerland, we are looking for a committed and proactive personality in a permanent position.

The Key Account Manager Companion Animal (KAM) is responsible for the end-to-end management of strategically relevant national and international veterinary medical corporate customers within the Companion Animal Business Unit in Switzerland. The role ensures sustainable growth, strong and long-term customer partnerships, and a consistent implementation of corporate account strategies.

The main responsibilities include:

• Full commercial responsibility for the assigned key corporate accounts, including planning, implementation, and monitoring of the entire sales cycle.
• Development, implementation, and continuous improvement of strategic account plans in accordance with national, regional, and global priorities.
• Central contact person for the supported corporate customers as well as the management of complex internal and external stakeholder landscapes.
• Leading interactions at the senior level with decision-makers of the corporate accounts, including business reviews, contract and condition negotiations, and long-term partnership discussions.
• Ensuring cross-functional coordination and implementation through close cooperation with sales, marketing, technical, medical, finance, business operations, and other relevant functions.
• Swiss interface function to regional and international corporate account management teams with a focus on alignment, information exchange, and consistent implementation of agreed frameworks.
• Controlling account performance based on relevant KPIs, identifying opportunities and risks, and initiating appropriate follow-up measures.
• Representing the company as a strategic partner to corporate customers while maintaining the highest standards of professionalism, compliance, and customer orientation.

This job description outlines the essential objectives and duties of the position and does not claim to be complete.

Requirements

Education and Experience

• Completed university degree in business administration, life sciences, veterinary medicine, or a comparable field.
• Several years of professional experience in key account management, strategic sales, or in comparable commercial functions, ideally in the areas of animal health, pharmaceuticals, medtech, or in a similar B2B environment.
• Proven experience in managing complex customer relationships with multiple stakeholders and decision levels.
• Experience in matrix organizations and in working with regional and/or global teams.

Skills and Competencies

• Excellent strategic thinking combined with strong implementation and result orientation.
• Excellent stakeholder management, communication, and negotiation skills.
• High commercial understanding and pronounced customer orientation.
• Ability to work independently, handle ambiguity, and effectively prioritize.
• Strong collaboration skills and leadership through influence without formal line responsibility.

Personal Traits

• High level of ownership, sense of responsibility, and integrity.
• Pronounced customer-oriented mindset in line with the company's values and compliance standards.
• Resilient, structured, and solution-oriented approach to complex business issues.
• Mature leadership behavior with sound judgment, emotional intelligence, and professionalism.

Languages

• Fluent German and English skills in speech and writing; French is a great advantage.

Our business area of animal health is a trusted, globally leading provider in veterinary medicine. The focus is on maintaining and improving the health, well-being, and performance of animals and the people who care for them. We are a global team of diverse professionals working together to make a positive contribution to animal husbandry and global food supply. We have a deep sense of responsibility towards our customers, consumers, animals, society, and our planet.

As one of the most important research-driven pharmaceutical companies in veterinary medicine, animal health offers veterinarians, farmers, animal owners, and governments one of the largest portfolios of animal medicines, vaccines, health solutions, and services in health management, as well as a wide range of digitally connected products for identification, traceability, and monitoring. We invest in dynamic, extensive research and development activities and a modern, global supply chain. We are present in more than 50 countries. Our products are available in around 150 markets.

Our company is a leading biopharmaceutical company employing over 1,000 people in Switzerland at three sites. The company's headquarters are in Lucerne. At the site in Zurich, the company operates a global innovation and development hub. In addition, we manufacture medicines for global clinical trials and operate a forensic laboratory in Schachen (Canton Lucerne). We conduct around 40 clinical trials annually in Switzerland. The main therapeutic areas include oncology, infectious diseases, cardiovascular and cardiometabolic diseases. We also have a broad portfolio of vaccines for the prevention of diseases in children, adolescents, and adults and we are one of the leading companies in veterinary medicine. Furthermore, we take our responsibility to the local community seriously and have been involved for many years in initiatives such as the «Trendtage Gesundheit Luzern» and the «Alliance Health Competence».

We are proud to be certified as a "Top Employer Switzerland" and "Top Employer Europe" showing the company's commitment to our employees and the community around us.

One Roof is our new Swiss headquarters in Lucerne designed to bring teams together and make collaboration easier. Across 15,000 m² of modern office space, we unite colleagues from national, regional, and global functions within different functions under one roof to strengthen cross-functional cooperation and a ONE Team culture. The site is centrally located, a short walk from Lucerne train station, supporting sustainable commuting.