Technical Services Vet (customer Support Veterinarian)

Technical Services Vet (Customer Support Veterinarian)

Permanent, Part-Time 0.6 FTE (over 4-5 days) opportunity, with flexibility of work hours, and competitive remuneration and benefits

Location: Wellington - Upper Hutt, New Zealand

Career growth: Advance your veterinary expertise in a supportive, commercially focused team

Professional development: Develop valuable experience in a role with variety, responsibility and ongoing learning opportunities

We are seeking a Technical Services Customer Support Veterinarian to provide technical support to internal teams, customers and end users. This role represents the company, responds to technical enquiries and supports the safe and effective use of our products.

You will communicate technical information clearly to a range of audiences, accurately record enquiry and case details, and help ensure pharmacovigilance requirements and timelines are met. Working closely with Marketing, Regulatory and Sales, you will help ensure products are well supported and correctly represented.

Based within the Companion Animal Business Unit, this role reports to the BU Lead or Technical Lead and is office based.

What You Will Do

Responsibilities include, however not limited to:

Technical support to veterinarians, veterinary and pet store staff, and consumers:

• Provide technical advice on company products
• Respond to technical enquiries, adverse events and suspected product complaints
• Source and communicate accurate information to support customers
• Stay current with developments in veterinary medicine and companion animal products
• Review marketing materials and deliver product training where required
• Help maintain information collection and review processes

PV and product complaint responsibilities:

• Complete and maintain PV training
• Report all potential PV and product quality complaint information in line with local and global requirements
• Support PV activities, including case entry, literature review and colleague training
• Liaise with the PV team on third-party arrangements
• Assist with local PV case entry into PV Works, as directed

Technical support for sales, customer service and internal stakeholders:

• Develop and deliver training for sales and customer service teams
• Provide on-the-job and induction training
• Update technical training materials

Technical support for marketing and other functions:

• Provide technical input to marketing
• Ensure product literature, promotional activity, packaging and labelling meet technical and regulatory requirements
• Work with Field Technical Services veterinarians on technical information for veterinarians, pet stores and consumers
• Support brand managers with technical, promotional and label materials

What You Must Have

• Veterinary Degree and registration in New Zealand essential
• Knowledge of companion animal medicine desirable with clinical experience
• Strong relationship-building and stakeholder management skills
• Excellent written and verbal communication skills, with confidence in presenting and training
• Strong numerical, technical and analytical skills
• Ability to absorb and communicate technical and scientific information clearly
• Self-starter who works well with minimal supervision
• Ability to work under pressure, manage deadlines and make day-to-day decisions
• Strong team-working skills

What You Can Expect

• Autonomy in your work, with strong support from an experienced technical team
• Develop your expertise across technical support, pharmacovigilance and product complaint management
• Gain exposure to customer engagement and cross-functional collaboration with Marketing, Regulatory and Sales
• Be part of a collaborative team within Animal Health, a global market leader committed to advancing animal health and wellbeing

We are proud to be a company that embraces the value of bringing talented and committed people together. The fastest way to breakthrough innovation is when ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another's thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive workplace.