Key Account Manager

Key Account Manager (KAM)

Job Purpose: Key Account Manager (KAM) is supporting the business for all organization's portfolio in the key accounts and implementing strategic & long-term business plans for the key accounts, building sustainable engagements and integrating customer insights.

KAM is the primary and a central point of contact for the customers. KAM's goal is to build strategic partnership with key accounts by developing insight, identifying either customer's needs or pain points and co-creating solutions to ensure delivering triple WINs for Patients, Customer and our organization as well as gaining customer expectation and satisfaction. KAM will lead account management approach, integrate account team, drive team alignment, collaboration, and customer-in mindset.

Major Accountabilities:

• Mitigate risk from hospital level policy changes to ensure access, reimbursement and optimize price
• Gather and analyze account data and develop business scenarios and strategies and lead execution
• Facilitate hospital listing, secure existing business by supporting at KDMs level
• Identify commercial opportunities at account level and coordinate with commercial team to develop and implement commercial value propositions to capture opportunities (i.e., Patient Program, Education Program etc.)
• Build KDM advocacy through KDM partnership programs, KAM do focus on identifying the needs of the key accounts and stakeholders and identify short & long term "mutually beneficial" solutions
• Manage cross-BU account team in coordinating the organizational activities to optimize investment
• KAMs are the primary and central point of contact between key account and the organization
• KAMs are responsible for developing strategic solutions that bring value to the Patients, Key account, and the organization
• KAMs are expected to lead cross functional teams (i.e., Medical, Marketing, Sales, Compliance, Commercial, Market Access, Managing Director) at least once a quarter
• Develop and execute a Key Account Plan for each key account & track execution with KPI's
• Direct responsible for top 1-5 accounts
• Develop and coach Key Account Leader (KA Leader) to be co-leader in assigned key account
• Other special assignments from company, if necessary

Ideal Background:

Education: Bachelor's degree in any fields, MBA is preferable

Languages: Fluent in English

Experience: At least 3-5 years in Manager position (Sales, Marketing, KAM) in pharma industry

Required Skills: Account Management, Adaptability, Business Case Development, Business Management, Business Model Development, Business Planning, Commercial Strategies, Communication, Contract Management, Customer Experience Management, Customer Insights, Customer Management, Customer Relationship Management (CRM), Customer Value Proposition Development, Data Analysis, Financial Acumen, Interpersonal Relationships, Market Access, Market Access Strategies, Market Management, Product Knowledge, Sales Operations, Sales Target Achievement, Strategic Planning {+ 4 more}

Preferred Skills:

Regular

Hybrid

01/31/2026