Associate Specialist, Customer Support - Remote Eligible

Associate Specialist, Customer Support

Our company is dedicated to preserving and improving the health, well-being and performance of both livestock and companion animals and the people who care for them. We have a rich history of innovation, commitment to research and entrepreneurship in animal health dating back over 70 years. Through its commitment to The Science of Healthier Animals®, our company offers veterinarians, farmers, producers, pet owners and governments one of the widest ranges of veterinary pharmaceuticals, vaccines and health management solutions and services as well as an extensive suite of connected technology that includes identification, traceability and monitoring products.

Job Summary: Associate Specialist, Customer Support is responsible for providing operational support in customer service and supply chain management processes, ensuring accurate order processing, timely delivery, and proper documentation handling. This role acts as a key liaison between customers, internal teams, and third-party logistics providers to maintain smooth business operations.

Key Responsibilities

• Customer Service & Order Management
• Manage the end-to-end Order Management process, including capturing sales orders from customers and distributors.
• Ensure accurate and complete order entry into the system and proper handling of all supporting documentation.
• Coordinate closely with the third-party logistics provider to ensure timely and accurate delivery to customers.
• Act as a liaison between customers, internal teams, and external partners to resolve delivery, order, or documentation issues.
• Address and resolve issues that may arise with government authorities and support related reporting requirements.
• Administration
• Prepare and issue customer invoices accurately and on time.
• Handle tax filing and documentation of customer documents
• Maintain organized records and ensure compliance with internal and external requirements.

Job Qualification

Bachelor's degree in Business Administration, Supply Chain Management, or a related field. Relevant experience in customer service, sales support, order management, or administrative functions. Experience working with SAP system, and Microsoft Excel is an advantage. Strong attention to detail, with a high level of accuracy and organizational skills. Demonstrates curiosity, problem-solving capability, and analytical thinking. Good command of written and spoken English. Exposure to tax-related processes or compliance documentation. Experience working with third-party logistics or external service providers.

Required Skills

Business Administration, Business Management, Business Operations, Consumer Financing, Customer Connect, Customer Experience Management, Customer Relationship Management (CRM), Customer Satisfaction Surveys, Customer Service, Customer Service Management, Customer-Support, Data Entry, Insurance Claim Handling, Interpersonal Relationships, Microsoft Office, Order Processing, Problem Resolution, Product Sales Training, Promotional Activities, Report Preparation, Retail Customer Service, Sales Data Management, Sales Quotes, Sales Tracking

Preferred Skills

Business Administration, Business Administration, Business Management, Business Operations, Consumer Financing, Customer Connect, Customer Experience Management, Customer Relationship Management (CRM), Customer Satisfaction Surveys, Customer Service, Customer Service Management, Customer-Support, Data Entry, Insurance Claim Handling, Interpersonal Relationships, Microsoft Office, Order Processing, Problem Resolution, Product Sales Training, Promotional Activities, Report Preparation, Retail Customer Service, Sales Data Management, Sales Quotes, Sales Tracking