Customer Service Representative I - FT - Days - Hybrid - MSS

Memorial Healthcare Job Opportunity

At Memorial, we are dedicated to improving the health, well-being and, most of all, quality of life for the people entrusted to our care. An unwavering commitment to our service vision is what makes the difference. It is the foundation of The Memorial Experience.

Serves as an initial point of contact and resource for internal and external inquiries regarding service issues on patient accounts.

Documents/notes patient accounts regarding identified issues and responses taken. Receives and responds to customer inquiries to ensure timely and accurate resolution of patient account issues. Provides assistance/counseling regarding setting up payment plans and resolving billing/collection errors. Reviews patient account history and contacts appropriate internal/external resources as necessary to investigate and resolve patient account issues. Refers/escalates issues to appropriate personnel as necessary.

ACCOUNTABILITY, ACCURACY, ANALYSIS AND DECISION MAKING, CUSTOMER SERVICE, EFFECTIVE COMMUNICATION, INSURANCE VERIFICATION, ORGANIZATION SKILLS, PROBLEM SOLVING, RESPONDING TO CHANGE, STANDARDS OF BEHAVIOR, WORKLOAD MANAGEMENT

High School Diploma or Equivalent (Required)

Complexity of Work: Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action. Required to type 35 wpm. Required Work Experience: None required.

Working Conditions and Physical Requirements:

• Keyboard Entry = 80%
• Lifting or Carrying 0 - 25 lbs Non-Patient = 60%
• Pushing or Pulling 0 - 25 lbs Non-Patient = 60%
• Repetitive Movement Hand/Arm = 80%
• Sitting = 80%
• Standing = 80%
• Seeing - Far = 80%
• Seeing - Near = 80%
• Audible Speech = 80%
• Hearing Acuity = 80%
• Computer Monitor = 80%

Primarily for office workers - not eligible for shift differential