Technical Account Manager - Remote Eligible

Technical Account Manager

We are seeking an experienced and customer-obsessed Technical Account Manager (TAM) to join our global team. In this role, you will act as a strategic technical advisor to a set of key enterprise customers and partners, ensuring their success with Megaport's services. This is a post-sales overlay role, focused on customer support and enablement, technical relationship management, and long-term value delivery.

As part of the Premium Support business function, you'll manage and support customers who have adopted our premium tier service offering. You'll be the primary point of contact for these customers, providing a high-touch experience that includes:

• Delivering enhanced support during incident response, assisting with prioritisation and escalations with internal teams and coordination with third-party/cloud providers.
• Proactive engagement offering technical consulting and advisory services, conducting regular network performance reviews, and guiding customers on current and future use of Megaport's services.
• This role also has a significant focus on enabling System Integrators (SIs) and Value-Added Resellers (VARs). You'll collaborate closely with network and cybersecurity integrators and ecosystem vendors to drive adoption of Megaport's platform and services through third-party channels.

What We're Looking For

• 5+ years in a customer-facing technical role (TAM, Solutions Architect, Pre/Post Sales Engineer, or similar).
• Deep understanding of enterprise networking, cloud connectivity, SD-WAN, and related infrastructure services.
• Previous experience working in or supporting System Integrators, VARs, vendors, and indirect partner ecosystems is highly desired.
• Strong presentation skills and delivery of product demonstrations.
• Comfortable leading conversations from executive briefings to technical deep dives across engineering, sales, and operations teams.
• Experience in designing or deploying cloud/virtualisation networking solutions in enterprise customer environments is required.
• Deep understanding of Layer 2/Layer 3 architectures, carrier networks, and interconnection strategies.
• Excellent project coordination, prioritisation, and stakeholder management skills.
• Familiarity with Lv1-3 support desk processes and managed service environments.
• Hands-on experience with IaC practices, Terraform, and API integrations is a plus.
• Self-starter with a collaborative mindset and ability to thrive in a fast-paced, global environment.

What We Offer

• Flexible working environment – a remote-first culture with coworking options available
• Generous leave plans – including 4 weeks of paid annual leave, parental leave, birthday leave, and a purchased annual leave program
• Health and wellness support – through a wellness allowance and employee wellbeing initiatives
• Comprehensive learning support – generous study and training allowance plus 5 days of paid study leave
• Creative, modern workspaces – designed to inspire when you're not working remotely
• Motivated, inclusive team – work alongside industry experts and fresh talent
• Recognition programs – celebrate achievements with our Legend and Kudos awards
• For U.S. employees – access to medical, dental, and vision insurance, plus a 401(k) plan