Veterinary Client Service Representative - Scheduling Coordinator

Client Service Representative - Scheduling Coordinator

MedVet is a fast-growing emergency and specialty provider with practices nationwide. We help our patients receive advanced medical treatments and innovations. Things like chemotherapy and radiation, cardiac ablations, treatments for glaucoma, physical rehabilitation, dermatology and so much more! We are looking for collaborative and driven people to join our clinical team.

We thrive on people living out our core values of teamwork, leadership, and compassion to get their job done. Use your passion to drive the MedVet experience for our clients and patients, as well as your teammates.

We are looking for: Client Service Representative - Scheduling Coordinator

Initial pay starts between $17.50 and $23.50 per hour based on experience.

Our Client Service Representatives have the first interaction with our clients providing superior service to ensure client interactions are facilitated smoothly, compassionately and effectively throughout their MedVet Experience. This role requires practical knowledge of hospital organization, services, veterinary terminology, medical records and financial policies/transactions. The ability to multi-task and enter data accurately is crucial for success in this position. This individual must always maintain a compassionate yet professional composure. You can also expect to schedule and coordinate all appointments, answer incoming calls and liaison between MedVet departments.

What you'll do:

• Answer and respond to all phone calls from clients, referral partners and pharmacies, log all conversations, transfer calls, as well as check and log voicemails
• Call for referral information on new/recheck patient appointments
• Coordinate with clinical team and update departmental schedule calendar
• Manage medical records, charts, reports and correspondence
• Ability to remain composed in stressful and emotional situations
• Email any electronic records/x-rays to perspective department and all x-rays to radiology
• Discuss payment options and process payments
• Call clients to remind of appointments & drop-offs for the next day
• Monitor supplies needed for the department, as well as clean and stock areas as needed

Perks and Benefits include:

• Strong career growth and personal development opportunities
• Comprehensive health benefits
• Vision and dental
• HSA, FSA and Independent Care Spending
• 401k with employer match
• Paid time off (PTO)
• Shift differentials and on-call pay
• Uniform allowance
• Employee pet discounts and pet insurance
• Elective short-term disability, life and accident insurance and company paid long term disability
• Continuing education opportunities and assistance program

Come as you are. MedVet is an equal opportunity employer. We are also a drug-free organization, therefore employment with MedVet is dependent upon the passing of a drug screen and background check. MedVet does not accept unsolicited resumes from third-party recruiters.