Technical Services Specialist - Remote Eligible

Technical Service Specialist

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

To support our Cardiac Rhythm Management (CRM) portfolio within Europe, the Middle East and Africa (EMEA) we are currently looking for a full-time customer-oriented remote Technical Service Specialist with excellent communication skills and the ability to explain complicated technical issues related to data management of implanted cardiac devices (pacemaker, defibrillator, or alike product). In this position you support the internet-based Carelink system, which connects the patients to the health care professionals, and all systems to program and connect the pacemakers to Carelink. This includes patient monitors, apps, programmers and tablet-based programmer related questions. You make an assessment on the technical device parameters based on your in-depth product knowledge. This is a great challenge for a medical technical professional with strong analytical- and problem-solving skills and with experience in an operating room environment.

Responsibilities may include the following and other duties may be assigned:

• Provide remote technical support for the implanted cardiac devices to Health Care Professionals and internal customers and serve as a technical liaison between our stakeholders and the operating unit
• Drive the escalation process to resolve customer issues, including initiating required engineering support when needed
• Collaborate with other technical service specialists to troubleshoot complex service requests
• Perform technical activities requiring considerable judgment and have ownership of continuous improvement projects
• Responsible to ensure all documentation/system entries are fully complete promptly
• Focus on remote support, with occasional travel for required training (domestically and international)
• Regular working hours from 8:30 – 17:00. On-call availability between 7AM-7PM (availability rotates between colleagues).

Required Knowledge and Experience:

• Bachelor's or master's degree in (biomedical/electrical/mechanical) engineering, with a minimum of 2 years of relevant experience or advanced degree or a medical degree with technical skills and experience
• Fluency in English is required (C1/C2). Fluency in another European language is a distinct advantage
• Experience in a medical technical environment, and more specifically experience with pacemakers and implant procedures, is desirable
• Highly organized with the ability to be flexible, multi-task and prioritize multiple assignments
• Experience with analysing technical issues and processes for continuous.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Medtronic offers a competitive Salary and flexible Benefits Package. A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

Pay range: Netherlands: 45,200.00 EUR - 67,800.00 EUR | This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.