Senior IT Technologist - Salesforce

Americas Salesforce Technical Lead

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

The Americas Salesforce Technical Lead role will support Global Commercial Office (GCO) Sales Enablement initiatives to support MS, CV, and NS OU Sales organizations, as well as GCO Remote Sales and Enterprise Account organizations. The role provides hands on senior technical leadership to design, build, and stabilize Salesforce solutions supporting CRM capabilities across the Americas. Establishing this capability as an MEIC based Senior FTE enables scale, standardization, and cost effective Run & Grow delivery aligned with GCO outcomes around execution excellence and intelligent selling.The Salesforce Technical Lead will support Global Commercial Office (GCO) Sales Enablement initiatives across the Americas, serving MS, CV, NS Operating Units, as well as Remote Sales and Enterprise Account teams. This role provides hands-on technical leadership to design, develop, and stabilize scalable Salesforce CRM solutions. The position is key to enabling standardized, cost-effective delivery while driving execution excellence and intelligent selling capabilities.

Responsibilities may include the following and other duties may be assigned:

• Lead the design, development, and implementation of Salesforce solutions aligned with GCO Sales Enablement objectives.
• Provide hands-on technical leadership across Salesforce architecture, customization, and integrations.
• Partner with business stakeholders across MS, CV, NS, Remote Sales, and Enterprise Accounts to translate requirements into scalable solutions.
• Drive platform stability, performance optimization, and continuous improvements.
• Ensure adherence to best practices in Salesforce development, security, and governance.
• Enable standardization and reusability of components across the Americas region.
• Collaborate with global teams to align with enterprise architecture and delivery models.
• Support Run & Grow initiatives with a focus on cost efficiency and scalability.
• Mentor and guide development teams, ensuring high-quality delivery.

Required Knowledge and Experience:

• Strong hands-on experience in Salesforce platform (Sales Cloud, Service Cloud, etc.).
• Expertise in Apex, Lightning Web Components (LWC), Visualforce, and integrations (REST/SOAP APIs).
• Proven experience in Salesforce architecture and solution design.
• Experience working in large-scale, global CRM implementations.
• Strong understanding of data models, security, and performance optimization in Salesforce.
• Ability to work with cross-functional and geographically distributed teams.
• Excellent problem-solving and stakeholder management skills.

Nice to Haves:

• Salesforce certifications (e.g., Platform Developer II, Application Architect, System Architect)
• Experience in Sales Enablement or CRM transformation programs
• Exposure to Agile/Scrum delivery models
• Experience working in global enterprise environments

Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here