Customer Service Specialist, Order Management

Customer Service Specialist

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

Medtronic is a market leader, and our expanding portfolio delivers measurable clinical and economic value – and opens doors. With a passion for helping patients and a commercial mindset, you will make a significant difference together with Medtronic! The Customer Service Specialist will handle the end-to-end cycle of the order management processes within the supply chain business of Medtronic Korea. You will be the customers' primary contact in answering queries and complaints, processing orders and billing, consignment, delivery, etc. You are expected to maintain strong collaboration with the business unit and other Supply Chain Management teams on follow-ups and requests.

Responsibilities may include the following and other duties may be assigned:

• Maintain highly customer-focused quality services
• Frequent verbal and written communication with customers on updating them with product information and other required
• Handle daily order fulfillment, consignment inventory customer backorder review, delivery scheduling & billing and invoicing, reporting on sales results
• Manage the PO pending status on regular basis not to keep unbilled revenue for a long time
• Perform any ad hoc projects as assigned by the Manager
• Prepare and report Key Performance Indicators (KPI's) and lead process improvement efforts
• Manage inventories and allocate stock in short supply to maximize service levels
• Represent the company to external and internal customers, answer customers' questions, trace lost shipments, interprets and clarify customer orders for the ship-out, and when necessary, may connect customers to appropriate support of field staff

Required Knowledge and Experience:

• Completed Bachelor's degree qualifications
• Minimum 3 years of customer service/order management and SAP/ERP experience, preferably medical devices or healthcare industry
• Effective written and verbal communication skills in English and Korean languages
• Computer literacy including sound knowledge of the MS Office suite of software
• Excellent interpersonal skill
• Demonstrated ability to build strong customer (internal and external) relationships
• Experience in cross-functional projects and process improvements
• Experience in SAP Order Delivery Module (ORM) is a great plus

Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here