Customer Service Representative (nightshift)

Medtronic Diabetes Business Opportunity

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

This position is an exciting opportunity to work with Medtronic's Diabetes business. Medtronic has announced its intention to separate the Diabetes division to promote future growth and innovation within the business and reallocate investments and resources across Medtronic, subject to applicable information and consultation requirements. This separation provides our team with a bold opportunity to unleash our potential, enabling us to operate with greater speed and agility. As a separate entity, we anticipate leveraging increased investments to drive meaningful innovation and enhance our impact on patient care.

Responsibilities

Responsibilities may include the following and other duties may be assigned:

• Achieve a comprehensive knowledge of Diabetes and all products that we support.
• Communicate technical information to patients about our products including troubleshooting steps to resolve technical issues they experience.
• Understand and identify customer needs and provide effective solutions for all customer enquiries received via phone or chat support.
• Document all product allegation, customer concerns and actions taken into CRM and internal systems.
• Maintain the company's values and reputation for providing exceptional customer service.

Required Knowledge and Experience

• Completed at least 2 years in College, Vocational Diploma or Bachelor's Degree required.
• Minimum of one year of accumulated experience as a technical support or customer service representative.
• Has excellent oral and written English communication skills. Has the ability to clearly convey ideas and comprehensively document customer interaction details.
• Has excellent customer service mindset and a demonstrated track record in exceeding customer experience metrics.
• Demonstrates strong analytical skills and can be relied on to make critical to quality decisions that have ethical and/or legal implications.
• Has strong computer skills and is able to navigate office and product support tools and applications (e.g., Microsoft Word, Microsoft Outlook, Microsoft Excel, telephony applications and other cloud-based tools.)
• Experience in AI and related technologies preferred but not required.
• Must be willing to accept stretched assignment role as assigned by Supervisor or Manager.
• Applicants must be willing to work in BGC, Taguig City (Hybrid).
• Must be amenable to working shifting schedules.

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package. A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.