Production Support Analyst – Uipath RPA & Agentic AI

Production Support Analyst

We are looking for a Production Support Analyst with strong hands-on experience in UiPath RPA, Document Understanding, and emerging Agentic AI solutions. The role focuses on supporting, stabilizing, and enhancing automation and AI-driven processes in production environments. You will work closely with development, business, and infrastructure teams to ensure high availability, reliability, and continuous improvement of automation solutions.

Experience:

3–5 Years

Daily Responsibilities:

RPA & Agentic AI Support (Primary Focus)

• Provide L2/L3 production support for UiPath bots and Agentic AI-driven workflows
• Support Document Understanding pipelines (classification, extraction, validation issues)
• Monitor bot and agent execution, identify failures, and perform root cause analysis (RCA)
• Troubleshoot queue failures, bot breakdowns, credential issues, and orchestration failures
• Assist in maintaining AI decision flows, agent handoffs, and execution consistency

Development & Enhancement

• Design and enhance automation workflows with robust exception handling and retry mechanisms
• Support end-to-end automation lifecycle (development, testing, deployment, production support)
• Implement improvements to increase bot/agent efficiency and reduce failure rates

UiPath Platform Expertise

• Work extensively with:
  • UiPath Orchestrator (Queues, Jobs, Triggers, Assets, Logs)
  • Unattended bots (primary), with exposure to attended bots
• Debug and optimize automation workflows and production issues
• Support integrations with enterprise systems (e.g., SAP, AS400, web applications)

Production Monitoring & Incident Management

• Monitor automation processes and ensure SLA compliance
• Handle incident management, problem management, and change requests
• Review logs, identify patterns, and implement preventive fixes
• Enhance alerting and monitoring mechanisms for proactive issue resolution
• Collaborate with Business Analysts, Developers, and Infra teams
• Participate in release planning and production deployment activities
• Maintain runbooks, SOPs, and knowledge base documentation
• Ensure adherence to governance and automation standards

Basic Qualifications / Requirements

• 3–5 years of experience in RPA development and production support
• Strong hands-on experience with:
  • UiPath (Orchestrator, workflows, debugging)
  • UiPath Document Understanding
  • Exposure to Agentic AI / AI-driven automation concepts
• Experience supporting production environments (incident, problem, change management)
• Knowledge of SQL and relational databases
• API integrations and data handling
• Experience with SAP / AS400 integrations is a plus
• Familiarity with programming/scripting (VB.NET, Python, or similar)
• Strong analytical and troubleshooting skills

Preferred / Nice-to-Have Skills

• Exposure to Microsoft ecosystem:
  • Azure services
  • Power BI / Power Platform
  • Copilot / AI services
• Experience with:
  • Azure Kubernetes Service (AKS) or containerized environments
  • DevOps pipelines (CI/CD, release management)
• Knowledge of Enterprise Monitoring & Observability:
  • Application Insights
  • Azure Monitor
  • Logging frameworks and alerting systems
• Understanding of:
  • Agent frameworks and AI orchestration architectures
  • Data platforms (e.g., Cosmos DB, ADLS, Fabric)

Key Competencies

• Strong troubleshooting and debugging mindset
• Ability to work in Agile/Scrum environments
• Effective communication with technical and business teams
• Proactive approach to monitoring and issue prevention
• Ability to correlate technical failures with business impact

Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

The anticipated salary range for this position:

$92,000.00 - $138,000.00 Annual

The actual salary will vary based on applicant's location, education, experience, skills, and abilities. This role is bonus and/or incentive eligible. Medline will not pay less than the applicable minimum wage or salary threshold.

Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average.

We're dedicated to creating a Medline where everyone feels they belong and can grow their career. We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best.

Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.