IT Systemadministrator - Service Desk (m/w/d)

Job Opportunity At CYBERDYNE Informationstechnologie GmbH

We are a regional IT service provider from Cologne, with a diverse team of nearly 60 employees and a very beloved company dog. We work every day with high standards to help our small and medium-sized customers with their IT challenges and solve their technical problems. Our motto is "#stresslessIT" and we live it internally as well as externally with our customers.

Since 2023, we have joined the Medialine Group to benefit from the combined experience and service spectrum.

Responsibilities

Our service desk values short communication paths within the team, therefore we work in our modernized, technically fully equipped office spaces with a view of the green areas, with the following tasks:

• You are the first contact person for our customers for all their IT-related topics via phone, email, or ticket system, therefore friendliness and service orientation are of course required.
• Through qualification and prioritization, processing and resolution of service requests and incidents, you try to help the customer in the best and fastest possible way with their request.
• You conduct error analyses and initiate corresponding measures in close cooperation with the entire CYBERDYNE team and, if necessary, external software service providers.
• The requests are carefully documented and maintained in the ticket system via modern documentation software.
• You are invited to actively shape and optimize our processes and automations in teamwork.
• Regular professional-related further education and certification is provided for your position.

Qualification

• Expert knowledge in the field of operating systems and application programs (e.g., Windows, Microsoft 365, standard office programs, Swyx).
• Expert knowledge in the administration of products such as local AD, Exchange Online, and Entra ID.
• Problem-solving, service-oriented, and analytical working and thinking style.
• Affectionate and open to innovations in IT products and the industry.
• Excellent communication skills in German.

Benefits

• A place with meaning – and parking: You will become part of a team that sticks together and thinks ahead. Your car parks for free in Cologne.
• JobRad or Jobticket? Or both – you decide how you prefer to commute.
• Team events & movement: Whether it's a company run, a foosball tournament, or an evening beer – those who want to can participate.
• Lived sustainability: Digital processes, an e-car fleet for customer appointments, and our own CYBERDYNE Forest.
• Health & enjoyment: Subsidy for Mealmates, team kitchen, Urban Sports Club, and cooperation with DoQtor.
• Modern equipment: Powerful hardware and – depending on the role – a current iPhone included.
• Find peace: Relaxation area in the house or a round of yoga right in the park in front of the door.
• Think ahead: We actively support you with regard to pension provision.
• Relaxation: For example, during a joint lunch or with our 30+1 vacation days.

We look forward to your application!

In our applicant communication, we use the 'you'. If you prefer a different form of address, just let us know and we will adjust to your preferences.