User Support Analyst

Desktop Administrator

If you're looking for a fulfilling career that can make a real difference in your life, and the lives of others, you've come to the right place.

As a national health solutions partner, we put people first in everything we do — and that begins with our team of 8,000+ professionals who bring a cross-section of diverse life experiences and career expertise to Medavie. By collaborating and innovating together, our employees are creating industry-leading solutions in insurance, primary care and emergency medical services that impact millions of lives in Canada each year.

Our mission is to improve the wellbeing of Canadians so that every life can be lived to the fullest — and it's reflected in our award-winning culture. We celebrate individuality and value the diverse perspectives and skills our employees contribute. We go beyond providing competitive pay and comprehensive benefits to offer opportunities for personal and professional growth, flexible work options, meaningful experiences, and supportive leadership. Medavie is where employees can be their best selves, feel they belong, and achieve their full potential. Be part of it by applying for a position with us today.

Required to be in office in Saskatoon, SK.

The primary function of the Desktop Administrator is to administer a variety of technical projects related to the setup, maintenance, and support of Medavie assets. Duties for this position include but are not limited to the support of all IT assets. This position also includes the troubleshooting and installation of different external and in-house built software and different versions of MS Windows and Mac OS Operating systems.

Key Responsibilities:

• Provide escalated second level technical support.
• Install and troubleshoot software and hardware in a Windows and Mac OS environment.
• Provision (image, test) desktops, laptops, monitors, printers, and other related hardware.
• Troubleshoot network connectivity, for both local and remote employees.
• Provision and support mobile devices (iPhone, iPad), and video conferencing equipment.
• Provide technical support and training to video conference users.
• Provide extended support to executive team.
• Manage the lifecycle of computers, laptops, and other devices.
• Train other staff and stakeholders on technical solutions as needed.
• Support key projects across the organization, completing tasks as assigned.
• Frequently lift and carry computer equipment averaging 20-50 pounds.

Required Qualifications:

Education: Applicants must possess a post-secondary education in a computer technology related program, or equivalent experience.

Work Experience: One to three years' experience in a customer service environment in a technical support role; experience providing technical support would be an asset.

Other Qualifications:

• The ability to work independently; strong written and spoken communication skills and troubleshooting/problem-solving ability.
• Technical Skills: Familiarity with Active Directory, Powershell, Windows policies and administration, and Cherwell (or an equivalent IT Service Management system) would be an asset.

Language Skills: Professional level written and spoken bilingualism in English & French is an asset. English is required.

Security Clearance Requirement: In conjunction with our contract with the Federal Government, you will be required to have Reliability Status Clearance (Enhanced Level B). This includes Fingerprinting, Criminal Record Check, Credit Check and you must have resided in Canada for at least 5 years and hold Permanent Resident or Citizenship Status.

We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs. We are committed to making sure recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws.

We appreciate everyone who has shown interest in this position. Only those selected for an interview will be contacted.