Customer Service Advisor

Customer Service Advisor

Salary £28,306.23 (£15,984.53 pro-rated) per annum

Part-time Fixed Term Contract until February 2026

Saturday & Sunday 08:00-20:00 – Office Based

We are the largest provider of repairs and maintenance, and regeneration services across the UK. Mears provide tailored rapid-response and planned maintenance services through partnering arrangements with more than 70 local authorities, Arm's Length Management Organisations and Housing Associations.

About The Role

As a Customer Service Advisor, no two days are the same. The ideal candidate will be outgoing, hardworking, organised, reliable, and possess good time management and problem-solving skills. Based at our Milton Keynes branch you will be a part of a local team supporting high standards of customer service across housing properties. Whilst ensuring best in class customer service and satisfying all safety, quality and cost control standards.

Key Responsibilities

• Handle all repair and/or non-repair queries in a professional & timely manner, ensuring all appointments are booked in line with contractual commitments
• Accurately diagnose repairs by using the branch operating system.
• Maintain a customer focused approach by communicating professionally with all service users, clients, and both internal/external stakeholders.
• Record and respond to all communication in line with the standard operating procedures including communicating all updates regarding ongoing work and liaising with colleagues to be able to provide accurate information on time.

Role Criteria

• Previous experience in customer service
• Ability to handle complaints and challenging situations
• Excellent written and verbal communication skills
• Good grasp of the English language written and verbal
• Ability to work alone and as part of a team
• Good telephone manner

Desirable: call centre experience, background in repairs, and knowledge of Microsoft.

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.

Candidates should be aware that all our roles are subject to relevant DBS/Security checks either before or upon commencement of employment.

Benefits we can offer you:

• 25 days annual leave plus bank holidays
• Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
• Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
• Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more.
• Family friendly policies