Customer Service Representative

McLean Dermatology And Skincare Center

McLean Dermatology and Skincare Center is a cutting-edge dermatology practice located in McLean, Virginia. Our providers specialize in adult and pediatric dermatology, skin cancer surgery, and cosmetic dermatology.

We are seeking a highly organized, professional, and patient-centered individual to join our administrative team. This role is ideal for someone interested in healthcare administration, medical practice operations, or a long-term career in the medical field.

Our front office team plays a critical role in shaping each patient's experience. We are looking for someone who thrives in a fast-paced environment, enjoys multitasking, and takes pride in creating a calm, welcoming atmosphere.

Our Culture

As a privately owned practice, we prioritize mentorship, collaboration, and professional growth. We invest in teaching our philosophy of patient care daily and believe in creating a supportive, respectful work environment with strong leadership involvement.

Growth Opportunities

We are committed to developing our team members. Opportunities for cross-training and advancement may include:

• Front Office Lead
• Clinical cross-training
• Cosmetic coordination
• Practice operations support

What You'll Do

• Manage incoming calls on a multi-line system

• Schedule appointments in our cloud-based system

• Coordinate schedules for six providers

• Check patients in and verify insurance information

• Collect copays and process retail transactions

• Document detailed patient messages in our EHR

• Maintain accurate demographic and insurance records

• Support daily administrative operations

What You'll Bring

• Bachelor's degree completed or in progress preferred

• Strong multitasking and organizational skills

• Professional communication skills

• Interest in healthcare administration or the medical field

• Passion for patient-centered service

Benefits And Perks

• Health, Dental, and Vision Insurance

• 401(k) with match

• Paid Time Off

• Virtual fitness and mindfulness resources

• Generous skincare product discounts

• Complimentary cosmetic services

Position Details

• Full-time

• Some Saturdays required

• Primary location: McLean, VA

• Occasional coverage at our Potomac location (advance notice provided)

• One-year commitment required