Representative, Customer Service I

Representative, Customer Service I (JR105214)

Description

Essential Job Functions / Principal Accountabilities: Other duties may be assigned. Maintain customer files to ensure up-to-date information. Research and respond to customer inquiries. Manage customer requests for assistance, information, and issue resolution. Provide accurate and consistent responses to customer concerns and questions, taking immediate action to ensure customer needs are met. Maintain regular communication with decision makers within customer organizations. Train customers on various business issues and applications to maximize value. Respond to various customer requests and needs. Answer inquiries by phone, email, and internet response. Perform other duties as needed or assigned by supervisor. Other duties may be assigned.

Minimum Qualifications and Requirements: High school diploma or GED. Up to 2 years of experience in a customer service role. Ability to type 45 wpm and perform 10-key by touch. Strong verbal and written communication skills, and organization and planning skills. Knowledge and experience with Microsoft office applications. Ability to prioritize pending tasks in a logical manner. Ability to learn quickly and retain information.

Working Conditions: Office environment. This position requires the ability to read, write, and understand English at a level sufficient to perform job-related tasks effectively and safely. This includes understanding work instructions, safety protocols, and communications essential to the role. The requirement is directly related to the nature of the job and ensures compliance with workplace safety and operational standards.

Primary Location: United States-North Carolina-Rocky Mount

Work Locations: DC Rocky Mount 607

1951 N. Church St.

Rocky Mount 27804

Business Unit: FS607

Job: Customer Service

Schedule: Full-time

Shift: 1st - Day

Employee Status: Regular