P2P Customer Service Analyst

P2P Customer Service Analyst

At McCormick, we bring our passion for flavor to work each day. We encourage growth, respect everyone's contributions and do what's right for our business, our people, our communities and our planet. Join us on our quest to make every meal and moment better.

Founded in Baltimore, MD in 1889 in a room and a cellar by 25-year-old Willoughby McCormick with three employees, McCormick is a global leader in flavor. With over 14,000 employees around the world and more than $6 Billion in annual sales, the company manufactures, markets, and distributes spices, seasoning mixes, condiments and other flavorful products to the entire food industry, retail outlets, food manufacturers, food service businesses and consumers.

While our global headquarters are in the Baltimore, Maryland, USA area, McCormick operates and serves customers from nearly 60 locations in 25 countries and 170 markets in Asia-Pacific, China, Europe, Middle East and Africa, and the Americas, including North, South and Central America with recognized brands.

At McCormick, we have over a 100-year legacy based on our "Power of People" principle. This principle fosters an unusually dedicated workforce requiring a culture of respect, recognition, inclusion and collaboration based on the highest ethical values.

Key Responsibilities

• Processing vendor and business inquiries related to payment status on service center generic mailbox and phone lines; confirming the status of inquiries and taking the proper actions to resolve; coordinating with business partners to help resolve payment issues and invoice discrepancies; review vendor statements and request invoices if needed; provide support and training related to queries to McCormick employees (how to..); check remittance advice/payment details/check details; answer other calls & emails; interface with other P2P teams & business units on a daily basis.
• Support in Ariba related queries (how to check an invoice and payment status, advice how to upload issues, approval issues and other technical issues, advise on Ariba P2P access and account visibility (users and vendors));
• prepare vendor master data update requests; support or send invoice copies to Esker or Shared Drives.
• advise on PR or PO status in Ariba; answer GL questions related to PR creation.
• provide training documentation in defined cases (PR, GR, PO); support requestors in case of simple PR questions.
• provide other general administrative support; other tasks as assigned by manager.

Required Qualifications

Level of Education- Business Administration, Finance; BSc.

Experience

• Minimum 2 years of experience in an international work environment (including internship)
• Basic knowledge or experience in accounting or procurement
• Basic knowledge of SAP (MM) system will be an advantage
• Basic knowledge of SAP Ariba system will be an advantage
• Good communication
• problem solving skills
• service orientation
• detail orientation
• team player
• flexible and able to adopt to changes
• good written and verbal communication skills
• ability to synthesize financial information and present logical recommendations
• ability to work effectively with internal and external customers at all levels of management
• ability to multi-task and handle high volume of inquiries

Dimensions

Describe how the job impacts the business, level of accountability (individual/team results), if it provides advice or counsel, contributes/sets policy or strategy? Please provide statistics to describe the impact, such as budgets, revenue, volume, headcount, or other resources. Describe the breadth of the job's impact to the business. Individual, team, area, sub-function, function, business? Describe the level of complexity and decision making related to the role. Indicate if accountability is shared with other positions.

McCormick & Company is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.