Technicien(ne) IT Support Client - Besançon - Sept 2025 H/F

Technicien(ne) IT Support Client - Besançon - Sept 2025 H/F

Forvis Mazars is an integrated and independent international organization, specialized in audit, accounting expertise, and consulting. Forvis Mazars is present in more than 100 countries. In France, it is a team of 5,000 collaborators in more than 40 offices. In the Bourgogne Franche-Comté region, 260 collaborators accompany their clients on 8 locations. Working at Forvis Mazars is more than a professional experience, it is a true life experience. These years are those that form you, those that make you evolve, those that mark you. They make you undertake and contribute to the growth of a strongly developing group. You will not find a better environment to realize yourself!

Join our teams!

Description du poste

Within the AOS activity, you will join the support client team composed of 10 technicians and you will intervene with our collaborators, clients, and partners.

Your main mission will be to assist and troubleshoot our collaborators and clients on the accounting expertise applications of Mazars in France.

As a Client Support Technician, you will:

• Take charge of the request, provide a response and, according to the cases, either provide a solution or transfer it,
• Take charge of the requests in respect of the service contract, whatever the channel (incoming call or ticket),
• Ensure the follow-up of the requests respecting the procedures in place,
• Be the guarantor of the satisfaction through its responses and actions by applying the good practices
• Use the client support tools
• Alert on repetitive requests and inform the hierarchy in case of difficulties, disputes, or anomalies
• Write FAQs (frequently asked questions) and participate in capitalization.

Qualifications

You have acquired experience in a similar position. You have studies in management information systems or you possess skills in some of the accounting applications.

We will train you on our accounting applications: Cegid Expert, Cegid Loop, EIC, Cegid Devis Fact, Oneup, Libeo, Yooz, MEG,….

Beyond the professional skills, we are looking for talents who wish to progress with us and evolve with Forvis Mazars.

You are the ideal candidate if:

• You have a sense of customer service
• You have a taste for the collective effort,
• You are organized and you respect a methodology,
• You know how to solve problems
• You are curious

Informations Complémentaires

The + of the job:

• Proximity management
• Young and dynamic team
• Challenging environment
• Dematerialization
• Telework charter
• Mobility
• Innovative projects
• Restaurant voucher, holiday vouchers
• Interest participation bonus, and abondement on PEE

Post evolutionary for motivated candidates!