Customer Success Director - Remote Eligible

Customer Success Director

Position Overview

maxRTE delivers software solutions that help our clients solve one of the most important challenges in healthcare—helping patients gain access to care through revenue cycle management. We are growing fast, and are looking for a passionate and driven Customer Success Director to oversee our enterprise-level client relationships and lead our Customer Success team. Reporting to our COO, this leader will own customer outcomes, drive retention and expansion, and build the processes and team needed for scale.

A great candidate combines superior client services skills with proven leadership experience, a proactive approach to account growth, and a strong grasp of healthcare technology. They thrive in fast-paced environments where they can both set strategy and roll up their sleeves to ensure execution.

What You'll Do:

Own enterprise client relationships: Serve as the executive sponsor for maxRTE's largest hospital and health system clients, accountable for retention, expansion, and long-term partnership success.

Lead and grow the Customer Success team: Hire, train, and manage a team of A players, building a team culture of excellence.

Drive revenue outcomes: Ensure your team meets or exceeds net revenue retention goals through a combination of proactive account management, upsell, and cross-sell strategies.

Set and execute strategy: Partner with the COO and CEO to define maxRTE's customer success strategy, build scalable processes, and oversee day-to-day execution across the team.

Enable customer value:

Oversee onboarding of new clients, ensuring implementation timelines are met and smooth handoff from implementation.

Drive regular reporting and quarterly business reviews that demonstrate ROI and surface opportunities.

Monitor customer usage and health data to inform strategy, intervene proactively, and resolve issues.

Be a voice of the customer: Escalate client feedback to internal teams to improve product, operations, and support.

Develop trusted partnerships: Build executive-level relationships with senior stakeholders at client organizations while empowering your team to manage day-to-day user engagement.