IT Technical Director

IT Technical Director

Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS238, M5, Band 9

Job-Specific Essential Duties and Responsibilities:

• Oversee customer service functions and staff daily to ensure that excellent customer service is provided to customers and stakeholders.
• Lead a team of cross-functional IT admins and engineers to develop, maintain, and execute key platform initiatives.
• Develop strategies to provide high availability, scalability, and security for the platform.
• Interact with different levels of external and internal customers, providing both guidance and solutions.
• Manage the assigned team with technological advancements and industry best-practices through training, quality assurance, conflict resolution, retrospectives, and others.
• Receive and analyze data forecasts; use key performance metrics to determine the best resource allocation in support of goals and expectations, adjust resource allocation accordingly to successfully and efficiently meet requirements of the company or the client.
• Maintain the overall system architecture, network design, data center operations, operating systems, and more. Implement best practices for system performance, reliability, and disaster recovery.
• Ensure compliance with industry standards, government policies, and stakeholder expectations.
• Generate daily, weekly, monthly, quarterly, and yearly reports based upon management request.
• Plays an active role in day-to-day management of operations to be knowledgeable and aware of all issues, concerns, and requirements.
• Approve timesheets, develop team schedules, manage expectations, and career goals of the team, and any other assigned duties.

Job-Specific Minimum Requirements:

• Active Secret clearance is required.
• Due to agency and contract requirements, candidates must be U.S. citizens with no dual citizenship.
• This contract supports systems that require 24x7x365 uptime. Candidates must be willing and able to meet recall requirements, including participation in a rotational on-call schedule, if required.
• Telework: Candidates must reside within a commutable distance and be available to work onsite at the customer's discretion. This includes being on-site during the transition period. Must be based around Colorado Springs, CO.
• This position requires a High School Diploma, GED, or equivalent.
• Certified in one or more of the following:
• Red Hat Certified Engineer (RHCE)
• Red Hat Certified Architect (RHCA)
• Cisco Certified Network Professional (CCNP)
• Cisco Certified Design Expert (CCDE)
• Cisco Certified Internetwork Expert (CCIE)
• Microsoft MCSA
• Microsoft MCSE
• 12 or more years of experience in a Lead IT role or in a related field.
• 12 or more years of experience in the following:
• Unix/Linux/Windows Administration
• Managing IT Platform Systems On-Prem and within the Cloud
• Experience with Virtualization Technologies such as VMware, Hyper-V, etc.
• Network and Security Configurations, including LAN/WAN, VPN, and firewalls

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Minimum Salary: $120,000.00

Maximum Salary: $185,000.00