Customer Service Representative – Healthcare

Customer Service Representative – Healthcare

Location: On-site in Riverview or Tampa, FL

Hourly Base Pay: $15.61 plus a $750 new hire bonus and up to $2,200+ in other potential bonuses!

Schedule: Limited-Service Full-Time schedules available; the hours, schedule, and targeted start date are discussed with recruiter.

Night shifts are highly desirable! We offer a 10% shift differential for any hours worked between 7 p.m. and 10 p.m.

Grow Your Career, Strengthen Communities, and Deliver Customer Care to America's Most Vulnerable.

Join Maximus as a Customer Service Representative (CSR) and take the first step toward a rewarding career that combines professional growth with purpose. You'll play a vital role in helping individuals access essential healthcare services—while gaining valuable, real-world experience along the way.

Whether you prefer a traditional weekday schedule or need weekend flexibility, Maximus has options for you. Our Tampa (Netpark) site is open Monday - Friday, 8 a.m. - 10 p.m. while our Riverview location operates Monday – Sunday, 6 a.m. - 10 p.m.

Pay and Benefits

• Competitive Compensation: Base rate $15.61/hr + 10% shift differential for evening shifts
• $750 new hire bonus and up to $2,200+ in bonus opportunities, including training completion, referrals and more*
• Tuition Reimbursement - Invest in your ongoing education and development
• Work/Life Balance Support: Flexible scheduling options!
• Comprehensive Insurance Coverage: Company paid, base employee Medical Coverage
• Future Planning: 401k with company match
• Paid Time Off Package: Paid accrued Sick Leave, PTO, and 11 paid holidays
• Maximus Wellness Support: Employee Assistance Program (EAP), Employee Wellness, and Discount Programs
• Professional Development Opportunities: A supportive environment with career development and promotional opportunities
• Meaningful Work with Impact: No cold calling, sales, or collection calls!

*Eligibility requirements apply, ask your recruiter for more details

Essential Duties and Responsibilities:

• Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters).
• Calls are basic and routine.
• Uses computerized system for tracking, information gathering, and/or troubleshooting.
• Provides feedback when needed, provide input on call trends, processes, procedures, and training.
• May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.

Minimum Requirements:

• High School diploma or equivalent with 6 months of customer service experience.
• Must be able to speak and read English clearly, professionally and fluently.

EEO Statement: Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency: For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.