Client Coordinator

Client Coordinator

With more than 150 years of industry-leading experience, the businesses of SGS & Co and SGK are uniting to form SGX—a powerful force in innovative packaging production. Building on the legacy of trusted service since 1947 and 1953, SGX will deliver the full suite of packaging graphics, plate and cylinder production, and metal deco services to brand owners, retailers, and printers—all with a focus on reducing complexity, delivering flawless in-market execution, and leveraging global reach to drive consistency and impact at scale.

Position Summary

We are recruiting for a Client Coordinator to join our team in Cleckheaton. This role can be worked on a hybrid. We are looking for an established candidate with a proven track record within a client facing environment. Ideally you will have a strong administration and organizational skills and will be happy working in a fast-paced artwork and packaging environment. Candidates who have worked in a position where they are required to have an excellent attention to detail coupled with strong telephone skills are of particular interest. This is position is focused on client services and client support.

Job Responsibilities

You will be working with a client where you will provide a unique service, you will be part of the client services team who are responsible for the communication of technical information for the purpose of creating new and existing product packaging.

Responsibilities will include but not be limited to:

• Liaising daily with various stakeholders.
• Interacting with the Artwork Production and QC team
• The entering of client information into the Product Lifestyle Management system
• Communicating job progress and answering customer queries by telephone, email.
• Interpreting results/reports and taking appropriate actions, liaising with staff and clients.
• Producing electronic certificates, reports, and invoices in an accurate and timely manner.
• Contributing to credit control activities as required
• Liaise with and support the Global sales and marketing managers as required.
• Booking in and sending out of samples
• Participation in team meetings and following through actions/projects
• Contributing to the upkeep and improvement of office processes and procedures

Qualifications / Requirements

Enjoy working as part of a team

Knowledge of print processes

Ability to communicate with staff, clients and at all levels

Good IT skills including MS Word, Excel and Outlook as you will be responsible for amending excel spreadsheets.

Good literacy and numeracy skills as you will be producing reports and documents.

Work under pressure and to be able to determine and organize priorities, with minimal supervision

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