Customer Experience And Design Intern, Summer 2026 - St. Louis, MO

Customer Experience And Design Intern, Summer 2026

Mastercard works to connect and power a sustainable and inclusive global economy. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless®. We ensure every employee has opportunity to be a part of something bigger and to change lives.

The Voice Of The Customer (VoC) Center of Excellence is Mastercard's strategic hub for transforming customer feedback into actionable insights that drive innovation, elevate service quality, and shape customer-centric experiences across the organization. We listen, analyze, and enable:

• Listen: We gather feedback through surveys, support interactions, in-app feedback, and phone calls—covering both B2B and B2C touchpoints.
• Analyze: Using advanced tools like Qualtrics, Tableau, and speech/text analytics, we uncover trends, pain points, and opportunities for improvement.
• Enable: We deliver insights to product, delivery, and service teams—empowering them to make data-driven decisions that enhance customer satisfaction, loyalty, and usability.

By embedding the voice of the customer into every layer of decision-making, we help Mastercard deliver world-class experiences and maintain its competitive edge:

• Customer-Centric Innovation: We help Mastercard stay ahead by aligning product and service enhancements with real customer needs.
• Operational Excellence: Our insights inform training, quality assurance, and process improvements across global teams.
• Strategic Impact: We support executive decision-making with deep customer intelligence, reinforcing Mastercard's market leadership.

Mastercard's summer internship program provides emerging talent with projects that will enhance skills as well as contribute to the department's goals and objectives. In this program, you will participate in:

• Networking events, mentorship opportunities, and hear from senior leaders
• Volunteer and team building opportunities
• Formal performance assessments
• End-of-summer presentations to peers and Mastercard leadership

Qualifications:

• Currently enrolled in a bachelor's degree program with a business focus and a graduation date of Winter 2026 – Spring 2027
• Previous internship or class project experience with analytics, ideally using Qualtrics
• Familiar with speech/text analytics
• Experience conducting market research
• Experience with voice of the customer, or strong customer service experience
• Proficient in Microsoft Office applications
• Excellent communication skills, ability and willingness to tackle complex problems

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role.

Corporate Security Responsibility:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more.