Account Manager, Services Business Development, Retail & Commerce

Account Manager, Services Business Development, Retail & Commerce Services

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

The Retail & Commerce team is looking for a Sales Account Manager for Strategic Accounts to drive our customer experience strategy forward by consistently innovating and problem-solving. The Role:

• Managing a portfolio of 5 to 7 strategic clients.
• Pitching, selling, and managing a diverse portfolio of Mastercard Services' products.
• Cross and upselling with quotable references to share.
• Maintaining and building new external relationships with client stakeholders at any level of the organization, i.e. from C-Level down to individual teams.
• Leveraging and deepening internal relationships with adjacent lines of business.
• Reviewing accounts regularly internally and with client to progress jointly agreed multi-year account development plans.

All About You:

Commercial Acumen

• Proven track record of managing high-profile global brands in Retail, FMCG/CPG, or consumer-facing services (e.g., Food Delivery, Ride Sharing, Travel).
• Skilled in identifying cross-sell and upsell opportunities with measurable impact.
• Strong market awareness with the ability to monitor competition and adapt strategies.

Customer Orientation

• Deeply customer-centric, with the ability to anticipate needs and translate them into actionable solutions.
• Passionate about delivering seamless and profitable customer experiences.

Communication & Collaboration

• Fluent in English and German, with the ability to communicate effectively across both languages.
• Confident communicator, able to clearly explain complex problems and solutions to diverse stakeholders.
• Strong written and verbal communication skills, with the ability to present compelling business cases.
• Experienced relationship builder with the ability to expand networks and act as a trusted advisor.

Experience & Mindset

• Motivated by execution, with a "get things done" mentality.
• Analytical, intellectually curious, and entrepreneurial in approach.
• Adept at identifying resource gaps and creating sustainable solutions.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.