Personal Lines Account Manager

Personal Lines Account Manager

We are looking for a dedicated Personal Lines Account Manager to oversee a portfolio of personal insurance policies, including auto, homeowners, umbrella, marine, and flood coverage. This role requires a balance of customer service, risk assessment, and business development, ensuring clients receive tailored insurance solutions. You will act as a trusted advisor to clients while engaging with carriers to maintain strong relationships and deliver excellent service.

Responsibilities:

• Provide timely responses to client inquiries regarding coverage, billing, policy modifications, and claims.
• Educate clients about insurance terminology, policy options, and structures to enhance their understanding.
• Process claims by gathering necessary details and guiding clients through the claims procedure.
• Develop and maintain strong relationships with carrier underwriters to ensure optimal risk placement.
• Submit required documentation to carriers for policy binding and issuance.
• Identify opportunities for cross-selling and expanding client accounts, including commercial lines.
• Conduct consultations to evaluate client exposures and recommend appropriate coverage solutions.
• Generate quotes for new policies and amendments, presenting tailored recommendations to clients.
• Stay informed about carrier products and market trends to provide up-to-date solutions.
• Manage administrative tasks, including issuing Certificates of Insurance, preparing invoices, and maintaining accurate client files.

Requirements:

• Minimum of 2 years' experience in personal lines account management or a similar role.
• Active Massachusetts Property & Casualty Insurance License.
• Proficiency in Microsoft Office and insurance agency management systems, such as AMS360 or Applied Epic.
• Strong verbal and written communication skills, with a focus on client relationship building.
• Exceptional organizational skills and attention to detail.
• Demonstrated critical thinking and problem-solving abilities.
• Team-oriented mindset with a commitment to collaboration and continuous growth.
• College degree and relevant certifications are preferred but not required.