IT Technician

It Technician Role

IT Technician role is 100% onsite in Bedford, MA, 5 days per week for a 6 month contract at $20-24 per hour W2. Duties include:

• Provide on-site level 1 service operations and computer imaging support in our Bedford, MA office
• Support and participate in the daily tasks of the service operations team
• Support and execute hardware-related tasks, including but not limited to imaging, building, coordinating repairs, and decommissioning laptops and desktops across multiple operating systems (Windows, MacOS, and Linux); updating asset management tracking system; and supporting peripheral and computer inventory management processes

Skills include:

• 2-5 years experience in a service desk environment, with progressively increasing responsibilities
• Proficiency in end user PC operating systems, applications, and hardware capabilities: Microsoft Office 365, Windows 10, Linux, and Mac platforms
• Demonstrate working knowledge of the business supported applications and technologies serviced by the team (Active Directory, Office 365, Zoom, Slack)
• Ability to work creatively, calmly, flexibly, and under tight deadlines to respond quickly and positively to shifting/multiple demands and opportunities
• Ability to clearly communicate in English with users, co-workers, application developers, and IT personnel both verbally and in writing using excellent verbal and written communications skills
• A self-starter who is a team player and can multi-task
• An aptitude for acquiring skills in technical support and repairs, and an eagerness to learn
• Excellent prioritization skills and an ability to make decisions quickly
• Success in team environments, demonstrating shared responsibility and accountability with other team members
• Strong customer service skills and work ethic
• Punctuality & dependability
• Attention to detail
• Professional appearance and presentation
• Calm, courteous, and friendly demeanor
• Approachable towards those who may be less technical
• Takes ownership of issues
• Try to help in any way they can using a reasonable effort even if unfamiliar with the technology
• Anticipate issues before they become problems and have a solution ready
• Maintains confidentiality about the information being processed, stored, or accessed by the users on the network
• Embrace our "customer-centric" support model: proactive and friendly service rather than reactive and discouraging of interaction
• Take conversations with other IT and department managers seriously and consider the audience
• Be professional but don’t sacrifice your own personality and be willing to fit into the culture of the company