Customer Service Representative

Customer Service Representative (Temp-to-Hire)

Location: Danvers, Massachusetts

Schedule: Full-time

Position Overview: Our team is seeking a dedicated Customer Service Representative for a temp-to-hire opportunity in Danvers, MA. This role is ideal for candidates who thrive in fast-paced environments and who are passionate about delivering exceptional service. You'll interact directly with clients, provide support, resolve issues, and ensure a positive customer experience.

Key Responsibilities:

• Respond to customer inquiries via phone, email, or chat, maintaining professionalism and empathy at all times
• Resolve customer concerns and escalate complex issues as needed
• Provide accurate information regarding products, services, and company policies
• Document all customer interactions and follow up to ensure customer satisfaction
• Collaborate with internal teams to streamline resolutions and enhance the customer experience
• Perform data entry, maintain records, and generate reports using MS Office
• Participate in team meetings and ongoing training sessions

Requirements Qualifications:

• Minimum of 2 years of customer service experience, preferably in an office or call center environment
• Intermediate proficiency in MS Office (Word, Excel, Outlook, PowerPoint)
• Strong verbal and written communication skills
• Ability to multitask, prioritize, and manage time effectively
• Problem-solving mindset with a focus on client satisfaction
• High school diploma or equivalent required; additional education is a plus

Benefits of Temp-to-Hire with Our Team:

• Opportunity for permanent employment based on performance
• Competitive hourly pay and access to temporary employee benefits
• Professional development and training
• Dynamic work environment with a supportive team

Call to Action: If you meet the qualifications and are ready to take the next step in your customer service career, apply today to be considered for this rewarding temp-to-hire opportunity in Danvers, MA!