AV Onsite Support Technician

AV Support Technician

Location: On-site – Cambridge, MA

Employment Type: 6-month contract (strong potential for permanent hire)

Industry: Corporate Real Estate / Facilities

About the Role

We're seeking a polished, professional AV Support Technician to provide white-glove, ticket-based support in a corporate office environment. This role requires someone who not only understands AV systems but also presents well, communicates clearly, and delivers an exceptional experience for executive-level users. Issues are typically straightforward, but attention to detail, responsiveness, and a calm, confident demeanor are essential.

Key Responsibilities

• Respond promptly to AV support tickets and resolve issues in conference rooms, huddle spaces, and executive boardrooms.
• Troubleshoot and maintain AV systems (Crestron, Biamp, Extron) and UC platforms (Zoom, Teams).
• Assist with meeting setups, ensuring equipment is tested and ready before sessions start.
• Perform routine maintenance tasks such as firmware updates and system health checks.
• Deliver white-glove support for executives and high-profile users—professionalism is key.
• Document service requests and resolutions accurately.
• Escalate complex issues to senior technicians or vendors when needed.

Required Skills & Experience

• Hands-on experience with Crestron, Biamp, and Extron systems.
• Solid understanding of AV signal flow and cabling standards.
• Strong troubleshooting ability and independence.
• Polished, professional presence with excellent customer service and communication skills.
• Background in corporate enterprise or higher education AV environments.

Preferred Qualifications

• CTS certification (highly valued).
• Experience with Zoom Rooms or Microsoft Teams Rooms.
• Familiarity with AV-over-IP technologies.

Ideal Candidate Profile

• Executive Presence: Confident, well-spoken, and professional in appearance and demeanor.
• Customer-Centric: Skilled at delivering a positive experience for high-profile users.
• Detail-Oriented: Ensures AV setups are flawless and issues are resolved quickly.
• Adaptable: Calm under pressure and able to handle last-minute changes or urgent requests.
• Tech-Savvy: Comfortable with AV systems and UC platforms, with strong troubleshooting skills.

What We Offer

• Pay Rate: Up to $38/hr based on experience.
• Initial 6-month contract with strong potential for full-time conversion.
• Opportunity to work in a high-visibility corporate setting.
• Supportive team environment and exposure to enterprise AV systems.

Schedule

Standard business hours (Mon–Fri), with occasional early mornings or evenings for critical meetings.

Job Type & Location

This is a Contract to Hire position based out of Cambridge, MA.

Pay and Benefits

The pay range for this position is $30.00 - $38.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Cambridge, MA.

Application Deadline

This position is anticipated to close on Dec 31, 2025.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership.

TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.