Coordinate, and improve implementation of service standards across the sales unit. Track, monitor and improve the TATs. Assist in tracking & improving quality of customer decimations. Resolve work-related problems & prepare progress reports to Business Development Manager. Facilitate and coordinate on behalf sales teams related activities with other units. Submit/ hand off daily sourced applications to/from other related unites. Assist in tracking, improving, monitoring SLAs between sales channel and all operating departments.