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Customer Service Officer.cxc - RBG - Direct Banking Centre - egypt Coe.client Experience And Conduct Group - megpcoe

Assist customers in resolving banking issues via phone, chat, and email
Egypt
Entry Level
yesterday
Mashreq

Mashreq

A leading UAE bank offering a range of financial services to individuals, businesses, and corporations.

Customer Service Representative

To delight internal and external customers over the phone (inbound & outbound -call back)

  • Interact with customers over the phone, chat, email to understand their banking needs.
  • Provide excellent customer service to achieve customer loyalty.
  • Resolve problems over the live chat, email or telephone.
  • Convert sales opportunities in order to meet financial targets.
  • Clarify and explain procedures and products over the telephone.
  • Capture and report customer feedback towards continual product development.
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Customer Service Officer.cxc - RBG - Direct Banking Centre - egypt Coe.client Experience And Conduct Group - megpcoe
Egypt
Customer Success
About Mashreq
A leading UAE bank offering a range of financial services to individuals, businesses, and corporations.