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Customer Service Manager, Csu.cxc - Csu - egypt Coe.client Experience And Conduct Group - megpcoe
Coordinate quality assurance activities to mitigate operational risks in customer service
Egypt
3 weeks ago
Mashreq
A leading UAE bank offering a range of financial services to individuals, businesses, and corporations.
2 Similar Jobs at Mashreq
Corporate Csu/Cx Quality Assurance Specialist
Facilitate with the day to day quality checks & governance activities for Corporate CSU / CX
Ensuring proper check & balances in place for all CSU related Risk & operational activities from a control & risk perspective such as RCSA, Quality BCP, Access Management reviews.
Acting as a Governance specialist for timely execution of tasks & checks and development of processes and systems that would mitigate / eliminate risks and ensure smooth execution of CCSU team & or Wholesale CX as per defined roles & KPIs
Facilitate the CX Governance head with formulating and executing governance tasks
Customer Service Manager, Csu.cxc - Csu - egypt Coe.client Experience And Conduct Group - megpcoe
Egypt
Customer Success
About Mashreq
A leading UAE bank offering a range of financial services to individuals, businesses, and corporations.