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Customer Service Manager, Csu.cxc - Csu - egypt Coe.client Experience And Conduct Group - megpcoe
Serve as primary contact for corporate non-trade customer inquiries and process requests efficiently
Egypt
yesterday
Mashreq
A leading UAE bank offering a range of financial services to individuals, businesses, and corporations.
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Corporate Customer Service Representative
Act as focal point of contact for all Non-Trade related Corporate queries such a Remittance, Cheque clearing, account opening etc.
Support Team Leader / Customer Service Manager to execute all necessary actions to assure a high quality of customer service for Corporate customers
Adherence to Unit's SLAs and ensuring highest level of customer service to Corporate Clients
Ensure to timely escalate issues to Direct supervisor / Team leader for onward evaluation and further escalation
Ability to clearly identify Root Cause and propose process improvements
Timely logging of all queries in CRM
Customer Service Manager, Csu.cxc - Csu - egypt Coe.client Experience And Conduct Group - megpcoe
Egypt
Customer Success
About Mashreq
A leading UAE bank offering a range of financial services to individuals, businesses, and corporations.