Senior Amazon Account Manager

Senior Amazon Account Manager

The Senior Amazon Account Manager is responsible for leading sales strategy, account execution, and relationship management for Liberty Hardware's Amazon business. This role drives profitable growth, category expansion, and operational excellence, serving as the executional leader responsible for delivering Liberty's Amazon account strategy with precision and profitability.

Key Responsibilities

• Own day-to-day P&L management, including forecasting, reporting, and tactical execution of pricing, promotions, and negotiations.
• Lead account management for Liberty's Amazon business, ensuring sales, margin, promotional execution, and assortment strategies deliver profitability targets.
• Execute retail media campaigns in partnership with Marketing, ensuring effective deployment of Amazon Sponsored Ads, DSP, and influencer activations.
• Support 3P Marketplace health by flagging counterfeit or unauthorized sellers, monitoring inventory sources, and escalating issues through Amazon Brand Registry.
• Support Amazon's annual negotiation cycle by preparing materials, executing tactical elements, and addressing operational challenges during the process.
• Manage day-to-day account execution across Amazon and additional eCommerce pure play partners (Wayfair, Build.com), ensuring sales targets, profitability goals, and performance KPIs are consistently achieved.
• Apply hands-on expertise with Amazon Vendor Central and Seller Central to oversee item setup, content, inventory flow, and issue resolution, ensuring operational excellence and compliance.
• Build and maintain strong working relationships with Amazon contacts to influence category decisions and program execution.
• Translate customer insights into actionable strategies for product mix, merchandising, and category growth.
• Manage product and program launches, coordinating cross-functionally to ensure inventory readiness, on-time delivery, and strong execution.
• Monitor competitive activity, adjusting strategies to maintain category leadership and capture growth opportunities.
• Partner with Marketing and Product Management to deliver go-to-market strategies, marketing campaigns, and portfolio expansion for Amazon.
• Establish and report on account-level KPIs to track performance and guide decision-making.
• Lead, coach, and develop a team of sales and/or support staff to drive execution excellence.
• Participate in broader corporate initiatives to strengthen Liberty's eCommerce capabilities.
• Foster a culture of continuous improvement by driving efficiency, profitability, and innovation in account management.

Key Capabilities

• Strong account-level P&L management skills, with the ability to optimize promotions and assortment planning to deliver profitable growth.
• Hands-on experience executing Amazon retail media campaigns (Sponsored Ads, DSP, influencers/creators) to maximize ROI and support brand visibility.
• Practical knowledge of 3P Marketplace health, including monitoring unauthorized sellers, tracking inventory sources, and escalating through Brand Registry as needed.
• Skilled negotiator with the ability to support Amazon's annual negotiation cycle, tactically addressing challenges and ensuring successful execution.
• Strong executional expertise in managing Amazon and other eCommerce pure play accounts, with a track record of delivering sales growth and optimizing account performance.
• In-depth knowledge of Amazon Vendor Central and Seller Central, with the ability to manage item set-up, troubleshoot operational issues, and execute efficiently across platforms.
• Ability to translate Amazon requirements into actionable execution plans across functions.

Qualifications

• Bachelor's degree in business, marketing, or related field required; MBA preferred.
• 5–8 years of sales experience with national retailers; at least 2–3 years focused on eCommerce/Amazon.
• Strong expertise in Amazon account management, retail media campaign execution, and promotional/assortment planning.
• Proven track record managing customer P&L and delivering profitable account growth.
• Experience supporting 3P marketplace management and operational escalation processes.
• Solid collaboration, negotiation, and cross-functional execution skills.
• Team leadership experience strongly preferred.
• Ability to travel up to 30%.

Pay Range: $120,000 - $150,000

Actual compensation may vary based on various factors including experience, education, geographic location, and/or skills.

Company: Liberty Hardware