IT Field Support Associate

IT Field Support Associate

To thrive as an IT Field Support Associate, you bring deep technical fundamentals, a hands-on mentality, and the ability to fix and resolve issues in fast-paced, operational environments. This role supports day-to-day IT operations across multiple facilities by following established procedures, resolving technical issues, and escalating complex problems when needed. This position is dedicated to execution and support, ensuring systems remain operational, users receive timely assistance, and technology standards are consistently applied across locations. If you're ready to make a difference in a high-energy environment, we want you on our team!

What We're Looking For:

High school diploma or equivalent required; college coursework, military experience, or equivalent training preferred.

Experience: 2–5 years of hands-on IT support, including user assistance and hardware troubleshooting, in a professional environment.

Provide first-level, hands-on technical support for hardware, software, and connectivity issues in accordance with established IT procedures.

Install, configure, and deploy approved hardware, software, peripherals, and network cabling under defined standards and guidance.

Support and maintain wireless equipment at local and remote sites to ensure system availability and uptime.

Troubleshoot and diagnose technical issues onsite and remotely, escalating unresolved or complex issues to senior IT staff as appropriate.

Maintain accurate inventory records, wiring diagrams, and documentation; process requests for equipment and software purchases in alignment with established approval processes.

Travel to remote facilities to provide onsite support, assist with deployments, and support approved IT projects if needed.

Comply with OSHA safety standards when operating mobile equipment and working in production or warehouse environments.

Provide user training, basic documentation, and clear instructions to support effective and safe technology use.

Work closely with senior IT staff and multi-functional teams to support operational needs.

Ability to work a flexible schedule, including nights, weekends, overtime, or extended hours, based on production schedules or support needs.

Here Is What We Offer You:

Quarterly and holiday bonuses are available.

Accrue 15 paid days of vacation time off the first year plus 5 days of sick time off.

401(k) retirement plan with 4% match. Annual retirement profit-sharing payments.

Competitive health plans for individuals and families.

Check out behr.com/careers to view a comprehensive list of our benefits and perks.

Our Commitment to a Culture of Inclusion and Belonging

We believe a workplace that encourages and values different voices, perspectives, and backgrounds builds better teams, better solutions, and more innovation. The goal is for every single team member to have a voice and experience a sense of belonging here, regardless of where they sit in the organization and what their background is. We look forward to your sharing your outstanding and unique talents and perspectives with us!

BEHR (the "Company") is an equal opportunity employer and we strive to employ the most qualified individuals for every position. The Company makes employment decisions only based on merit. It is the Company's policy to prohibit discrimination in any employment opportunity based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, medical condition, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all people involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company.

BEHR is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States.