Customer Experience Representative

Customer Experience Representative

Do you thrive on creating exceptional customer experiences and building lasting relationships? As a Customer Experience Representative at Watkins Wellness, you'll be the trusted voice that connects our customers and dealers to the solutions they need. From answering inquiries to resolving issues with care and efficiency, you'll ensure every interaction reflects our commitment to wellness and quality.

This role is more than just responding to questions; it's about being a problem-solver, a relationship builder, and a brand ambassador in a fast-paced contact center environment. Your work will directly impact customer satisfaction, dealer success, and the reputation of our products worldwide.

Your Ripple Effect

• Do you enjoy being the go-to resource? Serve as the first point of contact for customers and dealers, providing timely, accurate answers via phone and email using tools like Salesforce CRM and Five9.
• Are you passionate about delivering solutions? Research technical and warranty information, collaborate with service teams, and resolve issues with professionalism and empathy.
• Do you excel at organization and follow-through? Maintain detailed records of interactions, manage multiple cases simultaneously, and ensure every commitment is met.
• Do you value teamwork? Partner with peers, managers, and regional sales teams to share insights and support continuous improvement initiatives.
• Do you embrace learning and growth? Stay current on product knowledge, policies, and best practices to provide exceptional service and contribute to team goals.

What You Bring

• High school diploma or GED required; 2+ years of experience in a call center or customer service environment preferred
• Strong verbal and written communication skills with the ability to handle challenging conversations professionally
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams)
• Experience with Salesforce and Five9 is a plus
• Organized, detailed, and able to manage multiple priorities in a fast-paced environment
• Customer-focused mindset with strong conflict resolution and negotiation skills
• Bilingual (Spanish or French) is a plus

What You'll Get

At Watkins Wellness, we believe that everyone should 'Feel good. Live well'. We offer employees the opportunity to join a dynamic, growing industry leader with an outstanding and well-deserved reputation for leadership and commitment to our employees, customers, and community. Our employees are eligible to receive exceptional health and wellness benefits, paid time off, company bonus, profit sharing, 401k match, education assistance, and much more. We are proud of the people we are and the products we make — products that make a difference to the health and well-being of others.

We look for candidates that exhibit The Watkins Way (always Ethical, endeavors to be Transparent, embraces Inclusion, welcomes Diverse backgrounds and perspectives, Accommodating, believes in Work-Life Balance, puts Safety First, Accountable, values Relationships, Passionate, Team Player, and Goal Driven).

The employee must frequently lift and move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, and depth perception. The noise level in the work environment is usually quiet. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Hiring Range: $16.80 - $26.40.

Many factors affect actual compensation including but not limited to experience, education, skills, and geographic location.

Company: Watkins Manufacturing

Shift 1 (United States of America) Full time

Watkins (the "Company") is an equal opportunity employer and strives to employ the most qualified individuals for every position. The Company makes employment decisions only based on merit. It is the Company's policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other terms and conditions of employment) based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, medical condition, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all people involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company.