Security Account Manager

Security Account Manager

Securitas Security Services USA, Inc. is the global leader in protective services, delivering specialized guarding, advanced technology solutions, and comprehensive risk management to clients across a wide range of industries. Our mission is simple yet powerful: to help make your world a safer place. Backed by a legacy of trust, innovation, and global expertise, we provide tailored security solutions that combine cutting-edge technology with outstanding service. We are seeking a Security Account Manager to lead operations for a high-profile client site in Linthicum, MD. This is a key leadership role responsible for driving service excellence, building a high-performance culture, and developing a motivated, engaged security team. The ideal candidate is a hands-on leader who thrives in fast-paced environments, strengthens team cohesion, and creates a culture of accountability, professionalism, and customer focus. You will partner closely with the client and internal leadership to ensure operations run smoothly, risks are managed appropriately, and the security program continually improves.

Compensation & Benefits When you join Securitas, you'll receive:

• Salary: $60,000–$63,000 annually
• Comprehensive benefits package, including: medical, dental, vision, and life insurance
• 5 accrued vacation days
• 401(k) with company matching
• Career growth: leadership development and ongoing training
• Engaged work environment: lead a highly visible security program supporting a key client

Key Responsibilities

Operational Leadership & Performance Management (Primary Focus)

• Provide day-to-day leadership and oversight of security operations at the client site
• Ensure posts are staffed, aligned with client expectations, and compliant with contract requirements
• Optimize schedules, staffing, and resource allocation for consistent service delivery
• Conduct routine operational reviews, security assessments, and performance evaluations
• Identify process improvement opportunities and lead operational enhancements
• Ensure post orders, procedures, and expectations are understood and followed

Culture Building & Team Development

• Create and sustain a positive, professional, and collaborative team culture
• Lead by example — setting high standards for conduct, appearance, customer service, and performance
• Coach, mentor, and develop supervisors and officers to build capability and confidence
• Promote engagement, accountability, and ownership within the team
• Provide regular feedback, recognition, and corrective coaching when needed
• Support recruiting, onboarding, and retention strategies to build a strong team foundation

Client Partnership & Communication

• Serve as the primary point of contact for the client, ensuring alignment, trust, and transparency
• Proactively communicate operational status, performance, risks, and opportunities
• Respond to client concerns with urgency and professionalism
• Build strong relationships with key stakeholders

Compliance, Safety & Risk Management

• Ensure full compliance with company policy, client standards, and regulatory requirements
• Support incident response activities and ensure accurate, timely reporting
• Monitor operational risks and implement mitigation strategies
• Conduct periodic audits, inspections, and program reviews

Investigations & Incident Oversight (Support Function)

• Support and oversee detailed incident investigations when needed
• Review reports for accuracy, completeness, and professionalism
• Coordinate with internal leadership and external agencies when appropriate

Qualifications & Experience

• Associate's degree and 3+ years of progressive leadership experience in security operations or a related field — or an equivalent combination of education and experience
• Demonstrated success leading teams and driving cultural or operational change
• Experience in scheduling, staffing, or program management within the security industry preferred
• Strong leadership presence — energized, professional, and decisive
• Excellent verbal and written communication skills
• High level of organizational, administrative, and problem-solving ability
• Strong customer service orientation with proven conflict-resolution skills
• Proficiency with Microsoft Office and web-based management tools (Salesforce/HRIS preferred)
• Valid driver's license with a clean record (no points in prior 3 years)
• Ability to respond to incidents and operational needs outside normal working hours

What Success Looks Like in This Role

• A motivated, engaged, and high-performing security team
• Strong, trusting client relationships
• Streamlined operations with consistent service delivery
• A culture rooted in professionalism, accountability, and teamwork
• Continuous improvement and proactive problem solving

Ready to take the next step in your leadership career? Join a company that values professionalism, teamwork, and continuous improvement — and be part of a security program you'll be proud to lead. If this sounds like the right opportunity for you, apply today!