IT Desktop/field Services Technician

IT Desktop / Field Services Technician Contract Position

We have an outstanding contract position for an IT Desktop / Field Services Technician to join a leading company located in Laurel, MD. Pay Range: $30 - $37. US Citizenship is required. Candidate must have the ability to obtain and maintain a Secret Security Clearance.

We are seeking an IT Field Services Technician to help us support the information technology needs of the nation's leading university-affiliated research center. You will be working with engineers, scientists, and business professionals who are addressing critical challenges of our nation. We ranked as one of Computerworld's Top Places to Work in IT for the past five years and want to add bright, dedicated, hardworking technicians to our group.

Responsibilities:

• Provide onsite IT support services for customers including incident response, delivery, and system set-up of new & repaired computers, along with the installation of additional hardware, software, and peripherals and drive company vehicles as necessary
• Work primarily on Microsoft Windows, Macintosh, and Linux systems
• Research, analyze, diagnose, and resolve issues with customer systems including computer hardware & software, peripheral equipment, and networks using documented processes where available and best practices where not
• Perform computer imaging, including software & hardware validation and pre-delivery testing
• Record and create documentation and assist in other teams' areas as needed
• Perform other duties, as needed

Basic Hiring Criteria:

• Possess a Bachelor's degree or at least 5+ years of recent IT related work experience
• Must have at least 5 years Tier 2 IT Technical support experience
• Must be able to obtain Secret level security clearance. If selected, you will be subject to a government security clearance investigation and must meet the requirements for access to classified information.
• Eligibility requirements include U.S. citizenship.
• Must have a Valid Driver's license (MVR check required)
• Must be able to work 100% onsite in Laurel, MD

Desired Qualifications:

• Ability to troubleshoot and resolve technical problems for clients; to independently resolve widely varying problems using current job knowledge and using research and external resources
• Hardware, software and networking troubleshooting experience -- hardware experience must include desktops, laptops, mobile devices and printers; software experience includes Windows and Microsoft Office; networking experience to include understanding TCP/IP and DNS, Active Directory and Exchange
• Excellent communicator, highly motivated and have excellent customer services skills with the ability to interface with all levels of staff
• Willing and able to support operations and work necessary hours to complete critical work and/or troubleshooting and work in a call center environment that requires sitting for extended periods of time and troubleshoot problems over the phone during the assigned work hours
• Bachelor's degree in an IT-related field
• 2+ years' experience in a call center environment and using system management tools such as Symantec Ghost Solution Suite
• Software experience with Desktop remote control tools and Windows 10, Macintosh, and iOS
• Possess any of the following certifications: ITIL, A+, Microsoft Certified Professional (MCP), Microsoft Certified Systems. Engineer for Windows (MCSE), Apple Certified Macintosh Technician (ACMT), HDI Support Analyst

Benefits offered vary by contract. Depending on your temporary assignment, benefits may include direct deposit, free career counseling services, 401(k), select paid holidays, short-term disability insurance, skills training, employee referral bonus, and affordable medical coverage plan, and DailyPay (in some locations). For a full description of benefits available to you, be sure to talk with your recruiter.