Desktop Support Technician

Desktop Support Technician

At CompucomStaffing, you're more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance. Our client is currently seeking a qualified Desktop Support Technician to join their team onsite in Baltimore, MD.

Duties and Responsibilities:

• Provide desktop/walk-up end user support on-site
• Provide personal computer (PC) support and lifecycle
• Provide hardware break/fix on laptops and desktops
• Troubleshoot Windows 10 issues
• PC lifecycle activities focused on shop floor and engineering users - installation, move, add, change (each an "IMAC")
• Post imaging PC setup support
• Install local site applications and configure machine so that it is ready to be deployed to its end use case
• Perform data transfers
• Assist end users with data transfer activities during PC change activities
• Connectivity and configuration support for network, print/scan/fax
• Software support for operating system ("OS") troubleshooting and reloading of core load images (may include data transfer)
• Software support for client's core image and additional approved software identified
• Support local site applications and core manufacturing/engineering applications
• Support desktop configuration, software installs and removals, de-installs, driver updates, and virus remediation
• Modify standard PC image as needed to meet the client requirement
• Hands and eyes server support
• Assist with resolution of connectivity problems for client end users
• Provide "hands and eyes" assistance with audio-visual equipment located in customer offices, meeting rooms and training facilities
• Provide "hands and eyes" for other client providers as necessary to perform physical tasks such as software upgrades, physical swaps, and reboots under their guidance
• Assist with PC connectivity and configuration of audio-visual equipment, troubleshooting and testing the equipment and configuration settings, as directed by client or its designated service providers
• Minor maintenance including bulb replacement
• Fax machines
• Hands and eyes assistance with hardware repairs as directed by client or its authorized service providers
• Assist with printer troubleshooting and resolution of basic issues such as paper jams, toner replacement, and basic configuration issues
• Assist client's facilities team and client designated service providers to provide printer maintenance
• Assist client's facilities team and external vendors as directed by client to provide conference room maintenance, including PCs, phones, and audio-visual equipment
• Assist with technology equipment used in manufacturing environments including non-standard PCs, PCs connected to manufacturing equipment, thin clients, legacy operating systems, barcode readers, desktop, label, and barcode printers
• "Hands and eyes" for client NAS equipment for configuration or equipment replacement or repair as directed by client
• Assist sites in preparing their information technology ("IT") infrastructure for impending natural disasters, for example, back up data, shut down equipment per provided policies
• Identify and rectify connectivity problems for existing users, including issues that arise during client's IMAC activities
• Identify and rectify telephone service delivery issues, both configuration and hardware related, engaging third party maintenance providers and client staff as reasonably required and approved by client

Skills and Qualifications:

• Minimum 5 to 10+ years of experience providing desktop support within an enterprise environment
• Proficient with Windows 10/11 OS
• MSP, MCP, MCSE, or CompTIA A+ Certifications preferred but not required
• Bachelor's Degree or equivalent work experience required
• Experience working in a manufacturing environment
• Previous experience with Windows Servers
• Hand and feet support experience
• Asset management background
• IMAC experience

Wage Range: The hourly rate for this position is between $31.50/hour to $46.20/hour. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits: The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.

CompucomStaffing, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium businesses. For more information, visit www.compucom.com. CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, genetic information, sexual orientation, gender identity or expression, or any other status protected by law.